Jeanniey Mullen says: READ This Column and Get a Free Magazine
If you're reading this column, my point is already made. The sender name and subject line are, unequivocally, the most important elements of your e-mail campaigns, today, tomorrow, and moving into the mobile future.
It's kind of crazy when you think about it; one small name and an accompanying phrase can actually impact an entire effort or campaign. That said, it also makes sense in the context of our digital lives. Think about any of these scenarios:
- You're at work, and have 10 minutes to scan through your e-mail before the next meeting. How do you determine which message you will read?
- You're at your child's soccer game and have 20 minutes more to wait. So you start checking your personal messages (either on your mobile phone or e-mail device). How do you decide which to open first?
- You're at the airport, just getting off a five-hour flight, and your BlackBerry and iPhone are filled with messages. How do you decide where to start? Do you scroll through the messages you just received to check for emergencies?
Regardless of who you are, you consume e-mail the same way everyone else does: by giving it attention and prioritization based on the urgency or interest of the content in the sender name and subject line.
I've listed the top recommendations for making sure your sender name and subject line have the biggest impact. (While you're probably reading this column because you want to improve your e-mail marketing, I would like to point out that the next few recommendations hold true for personal or business e-mails too.)
- Read your sender name and subject line together. I once received an e-mail with the from name of "XYZ Business" and the subject line was "Do you know about the Business World?" In my e-mail account this read like this: "XYZ Business, Do you know about the Business World?" I found that to be quite funny where as another person may have thought the message was not directed to them. So please, make sure it makes sense.
- Don't personalize your subject line with a first name. That is so yesterday. Plus, nothing scream out "marketing message" more than a personalized first name. Would your mom every e-mail you with a subject line of "Jeanniey, I have good news"?
- Create compelling reasons to read the e-mail. Being tricky used to work, but if the reader has to think too much, it will backfire. Stay away from "Bag it up this Halloween" and move toward "Halloween Bags for Sale; Limited time."
These tips and tricks should help you move forward with the best strategies and efforts for your e-mail program. The more people who open, the more opportunities you'll have to get people to click.
As always, please share your successes, challenges, or failures with me. It would be great to share those in a future column.
Oh, and I didn't forget your free magazine for reading. Just go here to pick it up.
Join us for a new Webcast, High-Touch Personalization, The Successful Marketer's Secret Ingredient, September 29 at 2 p.m. EDT.

Jeanniey Mullen is the chief marketing officer for Zinio and its sister company, the exclusively digital magazine VIVmag. Jeanniey is recognized as a pioneer and visionary in the digital marketing and advertising space, with an expertise in e-mail marketing.
Prior to Zinio, Jeanniey was the senior partner and global executive director of the e-mail marketing and digital dialogue practice at OgilvyOne Worldwide. She worked with such clients as IBM, American Express, and Yahoo. In the mid-2000s, Jeanniey founded the Email Experience Council, the world's largest e-mail marketing trade organization. She currently serves as the executive director of the EEC, which is now owned by the Direct Marketing Association. Before that, Jeanniey ran her own advertising agency. And in the late 1990s, Jeanniey created the global e-mail marketing division inside an advertising agency at Grey Direct.
Jeanniey is a frequent speaker on a variety of topics including e-mail and digital marketing, brand development, and publishing. She is also a published author with two books in her portfolio, including "Email Marketing: An Hour A Day." She sits on the advisory boards of a number of innovative organizations, including the Social Media Advertising Consortium and the Online Marketing Summit.
Article Archives by Jeanniey Mullen
E-mail Marketing by the Numbers - Nov 9, 2009
The Future of E-Mail - Oct 26, 2009
Relevancy Wins Big in E-mail - Oct 12, 2009
Track E-Mail Campaigns Outside the Inbox - Sep 28, 2009
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