May 25, 2012 - User experience has improved so much in some sectors of our lives that when we see an archaic one, we are bewildered at how it could happen. Comments
Nov 11, 2011 - Is a generation of people who want to emulate Steve Jobs throwing away the idea of user testing, analytics, and customer research? Comments
Oct 28, 2011 - Make sure your customers aren't scared of you this Halloween. Comments
Oct 14, 2011 - A look at the challenges of pushing the design envelope, if universal intuition really exists, and how to mitigate the risks inherent in streamlined design. Comments
Sep 30, 2011 - Is your company run by idiot-driven innovation? It's up to you to change it. Comments
Sep 16, 2011 - How to meld a company's brand experience with e-commerce. Comments
Sep 2, 2011 - For every new social network that gets created, many more drop by the wayside. There is an untapped industry: one aimed at preserving our memories as technology changes. Comments
Aug 19, 2011 - With glasses-free 3D screens there is no longer a barrier entry for consumers. Comments
Aug 5, 2011 - Is local information important to personalization? Yes and no. Comments
Jul 8, 2011 - Amazon has a winning formula with its new limited sale venture - a site that has an "invite only" quality to it, but everyone who uses Amazon is invited. Comments
Jun 24, 2011 - Don’t make the same mistakes Apple did with its Final Cut Pro X rollout. Build a product that users will actually be satisfied with by knowing how your users interact with your services. Comments
May 11, 2012 - Is a shift coming from "all-in-one" packages to "best of breed" single-functionality solutions? Comments
Apr 27, 2012 - Use knowledge you already have about what people are doing on your site to create real-time notices that add urgency to users' shopping process. Comments
Apr 13, 2012 - By combining the e-commerce experience with the brand experience are you just distracting your consumers? Comments
Mar 30, 2012 - Asking what current customers you want to let go is just as crucial to your bottom line as what customers you want to attract. Comments
Mar 16, 2012 - How a toddler taught me to handle customers contacting my clients' customer service center. Comments
Feb 17, 2012 - Four reasons why marketers should try using Apple's iBooks Author app. Comments
Jan 20, 2012 - Never unleash your new site in Q4 and oh…make sure your site works before launching it! Comments
Jan 6, 2012 - A lot has changed in the past 10 years and yet many major ideas are still as important now as they were then. Comments
Dec 23, 2011 - Avoid Pavlovian marketing and create loyal customers for the coming year. Comments
Dec 9, 2011 - Some examples of attributes that shine, and some that don't. Comments
May 29-30, 2013
June 12-14, 2013
September 10-14, 2013
September 16-18, 2013
November 4-7, 2013
June 5, 2013
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June 20, 2013
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