Stefan Pollard
E-mail marketing expert
Stefan Pollard, who started his career in online marketing in 1999, was considered a selfless mentor and champion of best practices in e-mail marketing. He held the position of senior strategic consultant at Responsys where he was responsible for developing e-mail marketing and lifecycle messaging strategies to increase clients' ROI. Before that, Stefan led the e-mail consulting program for Lyris clients, frequently speaking at industry events on best practices. Prior to that, he managed the audit process and consulted with clients to improve their e-mail delivery challenges for Habeas. As an e-mail marketer, he spent several years building and executing acquisition and retention campaigns at E-Loan and Cybergold.com. He died May 14, 2010.
In Memoriam: Stefan Pollard
E-mail marketing community mourns the loss of a marketing pro dedicated to helping his peers and clients and working to improve an industry. Here are their tributes celebrating his life.
E-mail Marketing Expert Stefan Pollard Dies
An expert in deliverability is remembered as a champion of best practices and someone who selflessly gave of his time to others.
RECENT ARTICLES BY STEFAN POLLARD
May 30, 2010 -
Don’t waste your prime e-mail real estate with bad content. Use a preheader and navigation to pull readers into your message.
May 19, 2010 -
Win back your inactive subscribers by figuring out what went wrong and trying a reactivation program.
May 5, 2010 -
Is there enough crossover among your market niches to justify cross-brand promotions? Consider these best practices.
Apr 21, 2010 -
Adding short-term events and creating short-term newsletters can deliver long-term benefits when done correctly.
Apr 7, 2010 -
Here are two tactics that can help you collect data at different points in the customer relationship.
Mar 24, 2010 -
End the guessing game between subscribers and senders and make your e-mail program more relevant by improving your acquisition process.
Feb 24, 2010 -
How to ensure your e-mail marketing messages will get cleared by ISPs.
Feb 10, 2010 -
Why you need to test every aspect of your e-mail program and use the data this testing generates when making decisions and assessing performance.
Jan 27, 2010 -
A checklist for auditing your e-mail subscriber acquisition practices.
Jan 13, 2010 -
How to deepen your relationship with customers and bring them back for that all-important repeat purchase.
Dec 30, 2009 -
When should you send an apology e-mail and what you should, and shouldn't, say.
Dec 16, 2009 -
Delivery issues are inevitable during the holiday season, and making enemies with the Internet service providers won't help.
Dec 2, 2009 -
If you want to improve your program, you need to hear what subscribers are thinking and telling people.
Nov 18, 2009 -
Find out how to use e-mail preheaders to entice the reader to look at the message.
Nov 4, 2009 -
Cut inactive subscribers from your e-mail lists, but don't use a chain saw. Consider this approach.
Oct 21, 2009 -
Consider these two key improvements in content to generate more interaction by subscribers.
Oct 7, 2009 -
Three steps to ensure that subscribers can get off your e-mail list just as easily as they can get on it.
Sep 23, 2009 -
As the calendar ticks down and you ramp up for the holidays, make sure all the effort you put forth to drive those fourth-quarter sales doesn't go to...
Sep 9, 2009 -
The next time you're tempted to drop just one more e-mail, realize you could be pulling the pin on the hand grenade that can blast your list to smithereens...
Aug 12, 2009 -
Tactics for improving your holiday e-mail strategy and increasing your mailing frequency -- without losing subscribers.
Jul 29, 2009 -
How to repair damage caused by e-mail marketing messages that are unrecognized, unexpected, or unwanted.