Sam Decker
CEO
Mass Relevance
Sam Decker is founder and CEO of Mass Relevance, the leading enterprise social curation company. He speaks and consults on digital growth strategy, based on years of experience in technology and social markets. He has written two books on word-of-mouth marketing and is an award-winning blogger (www.deckermarketing.com). As former chief marketing officer of Bazaarvoice, the market leader in hosted social commerce applications that drive sales, Sam worked to help brands present the right user-generated content at the right time in the purchase path, bringing real value to the consumer and the business. Prior to Bazaarvoice he drove Dell's customer segmentation, their customer-centricity strategy, and led Dell's consumer website, building Dell.com into the largest consumer e-commerce site at $3.5 billion in annual sales.
RECENT ARTICLES BY SAM DECKER
Jan 25, 2011 -
Five tips for creating an effective relationship between marketing and software development teams.
Jan 11, 2011 -
Online or offline, to your customers you are one brand, one company.
Dec 28, 2010 -
Three best practices that marketers can implement right away to build a social commerce program.
Dec 14, 2010 -
Applying the lenses of other people to your products means collecting and displaying relevant user-generated content.
Nov 30, 2010 -
Businesses can reap the benefits of the conversations group-buying deals create and gain insights that keep new customers coming back.
Nov 16, 2010 -
Prioritizing your customer experience efforts like profit and loss will help uncover the ideal programs for your company - those that increase in value...
Nov 2, 2010 -
For most brands, customers won't initiate and build a valuable brand conversation on their own - it's the brand's job to start a conversation customers...
Oct 19, 2010 -
Social marketing is a conversation, not a broadcast. Follow these tips from Urban Outfitters on how to let your customers shape your brand.
Oct 5, 2010 -
Three key trends of social media's impact on seasonal shopping.
Sep 21, 2010 -
And how to overcome them with real information that backs you up.
Sep 7, 2010 -
User-generated content can influence shoppers during these three phases of online decision-making.
Aug 24, 2010 -
Google Caffeine and Rich Snippets gives user-generated content a lot more weight.
Aug 10, 2010 -
Customer input can decrease customer service costs, improve product copy, reduce returns, and lead to better products.
Jul 27, 2010 -
Customer reviews about your brand aren't that scary. What's scary is not being involved in the conversation.
Jul 13, 2010 -
You can measure the real success of user-generated content with A/B testing and before-and-after comparisons.
Jun 29, 2010 -
How to get from point A to point Z with consumer-generated content.
Jun 15, 2010 -
Using the Net Present Value formula, you can show your CFO the value of consumer-generated content on your site.
Jun 1, 2010 -
Five principles for extending consumer reviews across marketing channels.
May 18, 2010 -
Negative feedback can help build trust in your brand. Here's how.
May 4, 2010 -
How to ensure your company embraces customer-centricity into everything it does.
Apr 20, 2010 -
Start with what drives the final sale, analyzing what type of content drives your customers to make those purchases, then find ways to encourage customers...