Michael Della Penna
Senior Vice President of Emerging Channels
Responsys
Michael Della Penna is senior vice president of emerging channels at Responsys. His responsibilities include spearheading the overall strategic direction, partnerships, and solution offering across emerging channels including social and mobile for the company. Michael is a seasoned marketing professional with a long, proven track record of launching successful marketing, branding, and sales strategies for leading public and private companies. Most recently, Michael founded SuiteDialog, a full-service email and social CRM agency that helps brands ignite conversations and cultivate relationships with customers across the social web. Prior to SuiteDialog, Michael founded Conversa Marketing, a social CRM company that was acquired by StrongMail Systems in 2010. Before branching out on his own, Michael served as chief marketing officer for Epsilon, a leading provider of multichannel, data-driven marketing services. Michael's other key marketing leadership roles include CMO at Bigfoot Interactive, VP of strategic development at CNET Networks, Inc., and VP of marketing at ZDNet. Michael received a B.B.A. and an M.B.A. from Hofstra University.
Profile
RECENT ARTICLES BY MICHAEL DELLA PENNA
Aug 29, 2013 -
If the 2013 holiday season is a continuation of last year's trends, shoppers will be more likely than ever to turn to their mobile devices to view offers...
Jul 18, 2013 -
How data, device, and detection will revolutionize your community.
Jun 20, 2013 -
The top five things marketers can do to create a sophisticated customer initiative within their organizations that will have customers raving and the...
May 23, 2013 -
Developing a smart mobile app that consumers like is one thing; getting them to engage regularly with it is another.
Apr 25, 2013 -
Social data yields important audience insights.
Mar 28, 2013 -
This spring be sure to conduct a data collection audit, address dirty or neglected data, focus on preferences and privacy management, break down data...
Feb 28, 2013 -
Three ways to prepare and flourish in a mobile world.
Feb 14, 2013 -
Leveraging creativity and the real-time web to break through the clutter and involve the consumer to form a lasting connection is what we all are constantly...
Jan 3, 2013 -
Three of the channels we will see the most change for relationship marketing in the coming year are social, mobile, and display.
Dec 6, 2012 -
How do you build a relationship and community around SMS?
Nov 16, 2012 -
A Community Influence Pyramid that will help you select the tool that's best for your particular situation.
Oct 19, 2012 -
How these changes can help you acquire more customers, amplify your promotional efforts, and increase conversion.
Sep 14, 2012 -
How the ability to use a brand's existing permission data (email/phone) to retarget users across Facebook's network will impact marketers, and what...
Aug 16, 2012 -
How you can make big data actionable and scalable via targeted email communications and social posts.
Jul 19, 2012 -
What separates the superstars from the duds in community management?
Jun 21, 2012 -
Five things every brand should be doing now to remain relevant in the mobile era.
May 25, 2012 -
What's the magic formula for defining your consumers' experience with your brands?
Apr 19, 2012 -
Have you nurtured an active community of brand advocates? Here's what's next.
Mar 29, 2012 -
How to put the platform to work for your brand.
Mar 1, 2012 -
Can Premium Ads redefine advertising and keep Facebook on top?
Feb 2, 2012 -
Invest in unique content, aggregate and curate, and prepare and promote.