Arthur O'Connor

Arthur O'Connor

Arthur O'Connor is a director and head of the CRM Integration Practice at Reuters Consulting, a unit of Reuters, PLC. As one of the nation's leading experts on CRM and business intelligence solutions, he frequently writes on business and technology trends. He's a frequent speaker at industry conferences. Last year, he served as chairperson of the Institute for International Research's CRM Project Management Conference.

RECENT ARTICLES BY ARTHUR O'CONNOR

The Seven Deadly Habits of Highly Ineffective Executives, Part 3

Mar 13, 2003 - The blockbuster management primer, updated for today's grimmer economy (with tongue firmly in cheek and apologies to Stephen R. Covey). Comments

The Seven Deadly Habits of Highly Ineffective Executives, Part 2

Feb 27, 2003 - The blockbuster management primer, updated for today's grimmer economy (with tongue firmly in cheek and apologies to Stephen R. Covey). Comments

The Seven Deadly Habits of Highly Ineffective Executives, Part 1

Feb 13, 2003 - The blockbuster management primer, updated for today's grimmer economy (with tongue firmly in cheek and apologies to Stephen R. Covey). Comments

Breaking Up the Corporate IT Monopoly, Part 3

Jan 30, 2003 - Something's happening to the techies slaving away in your IT department. They're disappearing. Last of a three part series. Comments

Breaking Up the Corporate IT Monopoly, Part 2

Jan 16, 2003 - Something's happening to the techies slaving away in your IT department. They're disappearing. Part two of a three part series. Comments

Breaking Up the Corporate IT Monopoly, Part 1

Jan 2, 2003 - Something's happening to the techies slaving away in your IT department. They're disappearing. Part one of a three part series. Comments

CRM Comes to Wall Street, Part 6

Dec 19, 2002 - The last installment of a six-part series on wealth management, a new CRM strategy sweeping the securities industry. Comments

CRM Comes to Wall Street, Part 5

Dec 5, 2002 - Part five of a six-part series on wealth management, a new CRM strategy sweeping the securities industry. Comments

CRM Comes to Wall Street, Part 4

Nov 21, 2002 - Part four of a six-part series on wealth management, a new CRM strategy sweeping the securities industry. Comments

CRM Comes to Wall Street, Part 3

Nov 7, 2002 - Part three of a six-part series on wealth management, a new CRM strategy sweeping the securities industry. Comments

CRM Comes to Wall Street, Part 2

Oct 24, 2002 - Part two of a six-part series on wealth management, a new CRM strategy sweeping the securities industry. Comments

CRM Comes to Wall Street, Part 1

Oct 10, 2002 - The securities industry calls it wealth management. We call it CRM for investment firms. A six-part series. Comments

Prognostication Scorecard, Part 3

Sep 26, 2002 - In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophecies? Comments

Prognostication Scorecard, Part 2

Sep 12, 2002 - In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies? Comments

Prognostication Scorecard, Part 1

Aug 29, 2002 - In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies? Comments

Please Don't Shoot the Customer, Part 3

Aug 15, 2002 - Customer profitability management: the trends, case studies, and solutions. Last of a three-part series. Comments

Please Don't Shoot the Customer, Part 2

Aug 1, 2002 - Customer profitability management: the trends, case studies, and solutions. Part two of a three-part series. Comments

Please Don't Shoot the Customer, Part 1

Jul 18, 2002 - Customer profitability management: the trends, case studies, and solutions. Part one of a three-part series. Comments

Trading Places, Part 3

Jun 20, 2002 - If the CRM software craze is over, what's next? The third of a three-part series on the future of CRM applications. Comments

Trading Places, Part 2

Jun 6, 2002 - If the CRM software craze is over, what's next? The second of a three-part series on the future of CRM applications. Comments

Trading Places, Part 1

May 23, 2002 - If the CRM software craze is over, what's next? The first of a three-part series on the future of CRM applications. Comments

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