Home  › Marketing › Strategies

What If We Don't Get Digital Advertising to Scale?

  |  February 12, 2007   |  Comments

Digital advertising isn't scaling. If this isn't fixed in the very near future, it could kill the industry.

Digital advertising, both on the Internet and in traditional media, isn't scaling. The buy and sell sides (advertisers and publishers) have neglected to get their platforms right in the advertising industry. If we don't work this out in the next year or so, we could have big problems.

I have nothing against the outsourced ad operation industry per se, but it only exists because of a huge failing among tool vendors on both sides of the fence. There should be no reason for the vast number of agency or publisher staffers required to handle ad operations. There should be significantly more process automation and many fewer bodies to get the job done.

Companies like Operative and Ad Operations Interactive exist because ad platforms don't automate everything they can. The bigger outsourced operation companies have built tools and technology that streamline the ad operation process, or they use cheap labor and extensive processes to ensure no mistakes are made.

Is it a coincidence that many tool vendors have their own outsourced ad operation teams? It shouldn't be lost on anyone that outsourced ad operations can be a big revenue generator -- and that it may not be in vendors' best interest to completely automate these solutions.

On the agency side, pressure was never put on tool vendors to streamline and automate the tools because of billing methods. Agencies typically bill out for ad operations on an hourly rate This helped interactive departments become profit centers. They didn't mind throwing bodies at the problem, so long as advertisers were willing to pay the bills.

Things are changing fast. Digital advertising is growing quickly. A problem that could be handled by humans is now overwhelmed by volume. This is the dark side of online advertising success. And it will kill the industry.

Online advertising can't handle another few billion dollars of volume with the tools in place today. In my column about this in June 2005, I wrote:

So this column is a call to the technology providers to take their cues from the upshift in the current market landscape. Technologies languished during the past few years of market downturn. Most, frankly, are sorry shadows of the promise we saw back in 2000. The core technologies we built to serve ads, plan and manage campaigns, handle sales, implement insertion orders, and, perhaps most important, report results have been underfunded long enough. The industry must begin to focus on these platforms with an eye to the media future. It must create technologies to easily handle the transition to nonlinear video (and audio) ad insertion and become ready to handle the media shift.

It's been over a year, and nobody's stepped up to the plate. What's happening? Huge ad operation staff attrition at agencies. Increasingly more outsourcing to companies like Operative, which have the processes and workflow automation in place to scale. This problem isn't just about the current online advertising industry. It's about scaling the future of advertising across all digital media. We're not ready.

It's time to get this fixed. Fast.

ClickZ Live Toronto Twitter Canada MD Kirstine Stewart to Keynote Toronto
ClickZ Live Toronto (May 14-16) is a new event addressing the rapidly changing landscape that digital marketers face. The agenda focuses on customer engagement and attaining maximum ROI through online marketing efforts across paid, owned & earned media. Register now and save!

ABOUT THE AUTHOR

Eric Picard Eric Picard is the director of advertising strategy and emerging media planning at Microsoft Digital Advertising Solutions. In his role, he helps set corporate-level strategy for how Microsoft approaches advertising from a business and technology standpoint. His team manages long-term advertising platform and product strategy, emerging media strategy, and planning for incubation and research teams, and designs next generation advertising products. Formerly, Eric was founder and director of product management at Bluestreak, where he oversaw advertising products, such as third-party ad serving, ad analytics, and rich media and led development of many company technologies. He helped pioneer rich media advertising in the late '90s and has been active in most of the critical industry conversations related to technology, including the IAB's Measurement Committee and Rich Media Task Force. Prior to Bluestreak, Eric founded 9th Square Inc. and Waterworks Interactive Inc.

COMMENTSCommenting policy

comments powered by Disqus

Get the ClickZ Marketing newsletter delivered to you. Subscribe today!

COMMENTS

UPCOMING EVENTS

Featured White Papers

ion Interactive 9 Strategies to Engage Your Consumers White Paper

9 Strategies to Engage Your Consumers
Online marketing apps are highly engaging - taking visitors on short, but effective, conversion-focused journeys. This white paper illustrates 9 strategies to engaging consumers through app-like experiences.

eMarketer: Redefining Mobile-Only Users: Millions Selectively Avoid the Desktop

Redefining 'Mobile-Only' Users: Millions Selectively Avoid the Desktop
A new breed of selective mobile-only consumers has emerged. What are the demos of these users and how and where can marketers reach them?

Resources

Jobs

    • Sr. Paid Search Manager
      Sr. Paid Search Manager (Bisk Education) - TampaCurrently seeking a Sr. Paid Search Manager in Tampa, FL for Bisk Education! Bisk Education is a...
    • Contact Center Professional
      Contact Center Professional (TCC: The Contact Center) - Hunt ValleyLooking to join a workforce that prides themselves on being routine and keeping...
    • Recruitment and Team Building Ambassador
      Recruitment and Team Building Ambassador (Agora Inc.) - BaltimoreAgora, www.agora-inc.com, continues to expand! In order to meet the needs of our...