Are You Interested in E-Mail ROI?

  |  August 23, 2007   |  Comments

There's a genuine need for information and exchanges that focus on building positive ROI through e-mail. Let's get organized!

In the years I've written this column, few topics have generated as much response as my last one: the formation of an EROI council and the idea that we need to transcend the current industry panel discussions beyond best practices and deliverability issues to real conversations about specific, actionable e-mail strategies that generate revenue and affect bottom lines.

First, it's great to know that when you spend time writing these columns, there truly are interested people who have opinions to share. This last column provoked a few replies from inflamed respondents who felt my piece somehow bashed the Direct Marketing Association (DMA) or the Email Experience Council (EEC). One even included an industry call to action to educate me on my ignorance. Yet most of the e-mail I received was incredibly positive and supportive of the idea of forming a council to provide insight, focus, and direction on strategies and tactics to bring e-mail communications and the programs we deploy into greater ROI (define) clarity.

In fact, I received nearly 100 e-mail messages from folks who simply said, "Sign me up."

Clearly, this topic hit a hot button. What started as a frustrated rant on a hot July day ignited dialogues that illustrate a genuine need for information and exchanges that focus on building positive e-mail ROI. Fact is, we must be laser-focused on leveraging this channel's power to drive incremental sales and volume. While other aspects in and around e-mail are important, none are more critical than understanding the channel's effectiveness against bottom-line objectives.

To view that earlier column as an attack on the DMA or EEC misses the point. And I sincerely apologize to anyone who may have misconstrued my comments concerning these groups. These organizations clearly do purposeful work for our industry and provide invaluable tools for their members. In fact, I proudly sit on a DMA committee. I know the incredible value their industry research, insight, networking opportunities, and events offer to the direct marketing community. But the message from e-mail marketers, including those in the U.K. and Australia, is clear: we need more concrete, actionable information and discussions that focus directly on driving sales and growth through this medium.

So it is with our study of ROI and leveraging the power of e-mail communications. While we've often spoken about the power of the platform and its technology, we must understand the e-mail in every step of the selling, buying, and relationship-building processes.

For all those who desire to be charter members of this yet unformed council, there's a growing group of us committed to moving this idea off the drawing board and into a reality. We'll be providing details and asking for your help building the structure of the group in the coming weeks and months. As this work has begun in earnest, we invite you to join us.

Interested? Drop me a line.

Until next time,

Al D.

Want more e-mail marketing information? ClickZ E-Mail Reference is an archive of all our e-mail columns, organized by topic.

ClickZ Live Chicago Join the Industry's Leading eCommerce & Direct Marketing Experts in Chicago
ClickZ Live Chicago (Nov 3-6) will deliver over 50 sessions across 4 days and 10 individual tracks, including Data-Driven Marketing, Social, Mobile, Display, Search and Email. Check out the full agenda and register by Friday, Oct 3 to take advantage of Early Bird Rates!

ABOUT THE AUTHOR

Al DiGuido

Long recognized as one of the direct response industry's premier innovators and a pioneer in e-mail communications, Al DiGuido brings over 20 years of marketing, sales, management, and operations expertise to his role as CEO of full-service digital marketing company Zeta Interactive. Formerly Epsilon Interactive's CEO, DiGuido also served as CEO of Bigfoot Interactive, CEO of Expression Engines, EVP at Ziff Davis, and publisher of Computer Shopper, where he launched ComputerShopper.com, a groundbreaking direct-to-consumer e-commerce engine. Prior to Ziff Davis, he was VP/advertising director for Sports Inc. DiGuido also serves on the Direct Marketing Association's Ethics Policy Committee.

COMMENTSCommenting policy

comments powered by Disqus

Get ClickZ Email newsletters delivered right to your inbox. Subscribe today!

COMMENTS

UPCOMING EVENTS

Featured White Papers

IBM: Social Analytics - The Science Behind Social Media Marketing

IBM Social Analytics: The Science Behind Social Media Marketing
80% of internet users say they prefer to connect with brands via Facebook. 65% of social media users say they use it to learn more about brands, products and services. Learn about how to find more about customers' attitudes, preferences and buying habits from what they say on social media channels.

An Introduction to Marketing Attribution: Selecting the Right Model for Search, Display & Social Advertising

An Introduction to Marketing Attribution: Selecting the Right Model for Search, Display & Social Advertising
If you're considering implementing a marketing attribution model to measure and optimize your programs, this paper is a great introduction. It also includes real-life tips from marketers who have successfully implemented attribution in their organizations.

Jobs

    • Tier 1 Support Specialist
      Tier 1 Support Specialist (Agora Inc.) - BaltimoreThis position requires a highly motivated and multifaceted individual to contribute to and be...
    • Recent Grads: Customer Service Representative
      Recent Grads: Customer Service Representative (Agora Financial) - BaltimoreAgora Financial, one of the nation's largest independent publishers...
    • Managing Editor
      Managing Editor (Common Sense Publishing) - BaltimoreWE’RE HIRING: WE NEED AN AMAZING EDITOR TO POLISH WORLD-CLASS CONTENT   The Palm...