In the new economy, mind share is all-important, and nothing secures share-of-mind better than public relations.
With a company's success or failure in the balance, does it make sense to entrust such a crucial function to agencies with limited resources -- or worse, to a recently graduated English major who knows how to use Microsoft Word?
I don't think so. Yet it happens every day.
It happens because PR is one of the most misunderstood and undervalued components of any marketing initiative, online or offline:
Where Value Lies
Public relations has long been considered a "necessary evil" that no one was quite sure how to manage or measure. More often than not, start-ups as well as established businesses launching a new product allocate only a small percentage of their marketing budget to PR.
After all, the thinking goes, how difficult can it be to write a press release? How long does it take to learn to use the fax machine and the email program? And who could know your target market better than your own internal product marketing team? Anyone can do all that, right?
Wrong. Why? Because in the new economy, products are based on information. The more widely distributed that information is, the more valuable it becomes. In academic circles, this relationship between value and distribution is known as Metcalfe's Law, but on the street it's known as the reason why Microsoft, IBM, and Intel clobbered Apple.
So let's get down to the street-level reality of a typical editor. Put yourself in this position: As you walk into the office, your voice mail light alerts you to retrieve 20 voice mails. Your computer is acting sluggish as it attempts to download 75 emails. A stack of faxed releases has filled the tray to overflowing. Twelve boxes from UPS and FedEx are teetering on the edge of your desk. And that's just for breakfast. Imagine yourself trying to meet unmovable and looming deadlines while your phone rings until you feel forced, not pleased, to answer each call. More emails, more faxes, more calls pour in.
It doesn't make sense to send an inexperienced person or under-resourced agency into such a war zone if you really want to win the battle. So, how can a top-tier PR agency really help? Here are some ways:
In the current competitive environment, public relations is the most integral and crucial part of an overall marketing strategy. It can take companies and intellectual property to unforeseen heights, create trends, and build markets.
Each day, Silicon Valley and its high-tech "silicon cousins" produce new technologies, exciting applications, and innovative solutions that directly affect the way the world operates. In the early days of clearly differentiated technologies, products were successful because of the various capabilities they delivered. Now, dozens of companies compete for the same audience with very similar technologies. Products are crammed into overcrowded channels with little or no definition of ideal usage scenarios, inevitably causing confusion in the marketplace.
Public relations has grown to meet this challenge with more than media relations, press releases, media alerts, and tradeshows. PR has assumed an overarching marketing role that often encompasses brand creation, channel marketing, marketing communications, direct marketing, and product marketing. The right PR agency can create the complete messaging platform and compelling, pinpoint execution tactics for all those facets.
In the realm of high tech, effective PR professionals must live and breathe technology so that without flinching they can engage the experts in detailed conversations regarding the appropriate marketplaces. This is a far cry from, "Uh, I don't know what SCSI is... Can I put you in touch with a product manager?" Given the information overload suffered by editors and analysts, PR practitioners must be able to get the deal, and close the deal, in one conversation.
Hiring PR firms that can accomplish all these goals may come at a slight premium. But the old adage "You get what you pay for" holds true. For starters, spending more on the front end can yield higher returns in both the near and the long term. In fact, venture capitalists require that a significant percentage of financing be allocated to implementing a strategic public relations campaign. Why? To protect their investment.
High-tech marketing has enough risks as it is. Don't increase your risk by shortchanging your PR effort.
Know your Ambiguous Customer: Effective Multi-Channel Tracking
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Brian Solis is Founder and President of FutureWorks Inc., one of Silicon Valley's most tech-savvy public relations agencies, where he directs all account managers. He is particularly active in directing the development of PR strategies and initiatives.
Brian began his marketing career ten years ago at a combination advertising and PR firm in Ventura, CA.
June 5, 2013
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June 20, 2013
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