A Coremetrics analysis of 500 retail sites on Black Friday makes a strong case for customized and targeted landing pages. Here's why.
What seemed like minutes after Black Friday ended, I received a great report titled, "Coremetrics Benchmark Black Friday Report 2009," which analyzed how this year's Black Friday compared to last year's, and found some interesting trends. For those outside of the U.S., Black Friday is known as the biggest single shopping day of the year in the U.S. and falls the day after Thanksgiving. It's known as Black Friday because it can make or break a retailer's year, often pushing them into the black (profit) for the year.
Coremetrics, a Web analytics tool provider, takes data from more than 500 leading U.S. retailers (aggregated and anonymized) to understand general patterns in what it calls "peer-level benchmarking." It has the data across a number of different retail industries and is able to quickly look at changing trends. In its report, it uncovered a few industry trends out of its retail client base.
The most interesting included the following:
The last set of bullets indicates that consumers know what they're looking for and enter the site with specific intent, and if they don't find what they're looking for at the right price, they quickly move on. The biggest surprise to me was the jump in the bounce rate from 22 percent to nearly 31 percent. That means that nearly one in three visits to the site, landed on the site and immediately left without viewing more than one page. While that might be a common number for sites with heavy media driven traffic (arguably less qualified), what's surprising is the change from last year.
So now, if you don't generate interest when consumers land on your site they will leave faster than ever. Consumers know they have choices and can very easily find alternatives. If this isn't a good argument for the importance of customized and targeted landing pages, I'm not sure what is.
Getting this data quickly and seeing some of the trends got me thinking about a number of other things:
I'd like to thank Coremetrics for sharing this and for pulling it together so quickly. As mentioned, this is a great example of taking a very important day/campaign/initiative and quickly analyzing what's happening and sharing it. While this was done at a macro level (across hundreds of companies and shared to the public), it's a great example of what retailers everywhere should've been seeing this weekend based on their own companies' performance. But that analysis, of course, would have been more focused on recommendations to improve things going forward.
Want to learn more?
Attend ClickZ Live New York March 30 - April 1. With over 15 years' experience delivering industry-leading events, ClickZ Live brings together over 60 expert speakers to offer an action-packed, educationally-focused agenda covering all aspects of digital marketing. Register today!
As President of the Americas at POSSIBLE, Jason is responsible for leading the long-term stability and growth of the region. With more than 20 years experience in digital strategy, he is a long-time advocate of using data to inform digital strategies to help clients attract, convert, and retain customers. Jason supports POSSIBLE's clients and employees in driving new engagements and delivering great work that works. He is the co-author of Actionable Web Analytics: Using Data to Make Smart Business Decisions.
Follow him on Twitter @JasonBurby.
Hong Kong, May 5-6, 2015
A Buyer's Guide to Affiliate Management Software
Manage your performance marketing with the right solution. Choose a platform that will mutually empower advertisers and media partners!
Google My Business Listings Demystified
To help brands control how they appear online, Google has developed a new offering: Google My Business Locations. This whitepaper helps marketers understand how to use this powerful new tool.
May 6, 2015
12:00pm ET/9:00am PT