Did you watch TV yesterday? Here's a quick test: Name three commercials you saw. Difficult? Let's be honest. It's probably impossible.
By the time consumers reach 65, they will have been exposed to some 2 million TV commercials. On top of this, 15,000 new blogs appear every day, in addition to over 40 billion Internet pages we can now access. No wonder you can't remember what you saw advertised last night.
How do brand-builders cut through the clutter?
Brands like Coca-Cola once fought head to head with rivals to establish the fastest distribution strategy. These strategies have been transferred from the physical world to the online realm. What can brands learn from this?
Until now, few infant brands (those in the process of being created) have had the maturity to consider brand identity beyond themselves. Much like toddlers with their egocentric worldview, infant brands didn't consider what other types of brands they might like to be associated with. Classic brand building is all about identifying and expressing values, a selling proposition, and an audience. It excludes one essential component: association. Which brands should your brand depend on throughout its lifetime? Which can help your brand grow?
Information overload is virtually unavoidable in our lives, so consumers' ad filters have adapted and become impenetrable enough to confound brands' most earnest messages. We simply can't remember ad details. We filter the clutter and maintain a grasp on bigger pictures and concepts. Other brands may be the key to your brand's survival. A brand acting alone is unlikely to secure the attention it needs to rise above the cacophony of competition.
The trick is to find complementary brands, not competing ones. Identify brands or services that enhance customers' experience of your own brand or service. Consider FedEx and Kinko's, for example. The partnership makes sense, and it enables an enhanced customer experience for both brands. It allows Kinko's customers to take delivery of their print jobs "just in time."
This complementary alliance not only adds extra value to the customer experience, it also gives FedEx visibility in all Kinko's stores and promotes Kinko's throughout the FedEx customer community; a community prepared to pay a premium for premium, last-minute service.
There are many partnership opportunities. Here's how to narrow the choices and identify your brand ally:
Partnerships have been around forever. Yet very few brand Web sites leverage this basic business concept. In partnership, allied brands can spread the word about each other and add quality to their customer service. Before you spend more money on banner ads and other traditional tools, consider what a partnership could do for you instead. You'll be surprised at how effective sticking together can be in a world overcrowded with brands.
Know your Ambiguous Customer: Effective Multi-Channel Tracking
Wednesday, June 5 at 1pm ET - Learn why a move from the "batch and blast" email approach enables better conversations with your customers.
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Martin Lindstrom is recognized as one of the world's primary on- and offline branding gurus by the Chartered Institute of Marketing. He is the author of several best-selling branding books including his latest, "BRAND sense: Build Powerful Brands through Touch, Taste, Smell, Sight, and Sound," published by Free Press. BRANDsense.com details information about Lindstrom's "BRAND sense" and the BRAND sense Symposium, a branding conference running in 51 cities in 31 countries.
June 5, 2013
1:00pm ET / 10:00am PT
June 20, 2013
1:00pm ET / 10:00am PT