Tom's not a tremendous fan of media plans that are put together solely on the basis of what syndicated research companies say about sites' demographic composition. Why not? To start with, web users make different uses of the sites they visit and what we've come to refer to as a "portal" can contain a plethora of different demographic and psychographic groups. Do the people who regularly use Yahoo! Finance look anything like the devotees of Yahooligans!? Not likely.
Can we please stop trying to measure the web like we measure magazines?
Some of you longtime readers know that I'm not a tremendous fan of media plans that are put together solely on the basis of what the various syndicated research companies say. I prefer to look for contextual fits for a client's product, rather than depend on a syndicated study's assessment of a site's demographic composition. I've been seeing more and more planners use these studies to justify a buy, and it really bugs me.
Here are my problems with using syndicated audience research on web sites.
The web is the ultimate narrowcasting medium. It is a giant collection of niche interests. Some of those interests are extremely obscure. Others are more mainstream. To conduct a successful advertising campaign, the best place to start is by capitalizing on synergies between your product or service and those niche interests. If you're selling stereos online, the best place to start advertising is with sites that cater to audio enthusiasts, and not with the sites that happen to have the highest coverage of your traditional media buying target.
I'm not saying that web-based audience research is useless. To go back to the pet food example earlier, I would likely make use of @Plan to determine the current and potential size of the market by crossing people who purchased pet food online in the past 30 days against the general web audience. This definitely helps in the formulation of marketing and media strategy. However, I would not then cross people who purchased against specific web sites the survey won't tell me the specific areas within those web sites that will be best for reaching my target.
Web-based audience research can serve as a terrific resource, if used in the right way. Just remember, it's not the only thing that should be steering your buy. Context is king.
Tom Hespos heads up the interactive media department at Mezzina Brown & Partners. He has been involved in online media buying since the commercial explosion of the Web and has worked at such firms as Young & Rubicam, K2 Design, NOVO Interactive/Blue Marble ACG, and his own independent consulting practice, Underscore Inc. For more information, please visit the Mezzina Brown Web site. He can be reached at email@example.com.
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