Last week, I opened my inbox to find a newsletter in my inbox with a scary subject line: "93 percent of Websites to Add Web 2.0 Functionality in 2008."
It was based on a recent survey. Reading on, it said "More than half of online businesses plan to add Web 2.0 capabilities to their sites in the next six months to enhance their sites' user experiences. And over 93 percent plan to do the same in the next 12 months."
Why is this so alarming? Because more corporate sites are looking to "create communities" and "leverage Web 2.0 technologies" in ways that make no sense for their audience. They're caught up in the buzz. Companies are creating community types of content people are interested in with no long-term consideration.
Even the headline of that study may be a little overstated. Features listed as "Web 2.0" include stuff like alternate and 360-degree views, personalized messaging, and rollover views. So the article illustrates once again the meaninglessness of the term "Web 2.0." For this reason, a friend of mine calls it "Web 2.0ver."
Other numbers we can point to indicate a much more interesting change is happening, and there's a meaningful way we can talk about Web 2.0. For me, it's summed up in a word: "participation." The technology is fundamentally the same, which isn't to say it hasn't evolved. But there's been a real shift in the expectations of Internet users -- a shift that's accelerated dramatically in the past two years.
What does this really mean? I asked Ryan Turner, a colleague, social media expert, and blogger, for his take on where all of this is going, and what companies may be risking in their effort to jump on the bandwagon.
"The real change businesses are facing is moving from a broadcast model for the Web to a participatory, relational model, where the Web is a true business channel," Turner said. "And the shift has huge business impacts that require a rethinking of Web channel strategy, planning, and management. It requires new skill sets (like online community moderation), and new contributions from roles traditionally focused on other channels (like technical support and customer service)."
Turner shared some of the common pitfalls companies experience when shifting the way in which they communicate with customers and prospects:
Most importantly, Web 2.0 sites must add value to a business' core offering. What Microsoft did with The Art of Office contest was brilliant because they added a library of reusable user-generated documents to their Office for Mac offering. That's the kind of alignment marketers should strive for. There's also some value in simple transparency and accessibility. Open communication channels with customers and see what happens.
Take the time to think before plunging in head first to build community and leverage Web 2.0 concepts. You must ask yourself if it truly make sense for you and your audience, or if you're simply getting caught up in the hype?
As the Chief Performance Marketing Officer for POSSIBLE, Jason supports the agency's global Marketing Sciences and Media Services programs.
His primary role is to help POSSIBLE teams and clients use data to craft digital strategies that attract, convert, and retain customers - maximizing ongoing ROI across paid, earned, and owned channels. He believes that brands can better serve their customers by understanding audience behavior, and that messaging should be targeted to individual customers through the use of testing, behavioral targeting, and CRM initiatives.
Jason has written extensively about digital analytics, optimization and digital strategy, including an ongoing column at ClickZ.com. He is the co-author of "Actionable Web Analytics: Using Data to Make Smart Business Decisions," which is one of the leading texts in the field of digital analytics. His client roster includes Microsoft, Nike, Nokia, Dell, Ford, Sony, PayPal/eBay, P&G, Alcoa, Expedia, Mazda, Intel, and Motorola, and more. Jason is a frequent speaker at conferences and seminars around the world ranging from the Cannes Lions, Adobe Omniture Summits, eMetrics, SES, ad:tech, BazaarVoice, and many other WPP events.
Follow him on Twitter @JasonBurby.
May 22, 2013
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June 5, 2013
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