Involvement Data

  |  December 28, 2004   |  Comments

Easy interactivity means richer rewards for marketers.

I need your help.

My resolution for the coming year is to provide you with more stories and mini-case studies about using consumer data to "solve" marketing problems. Considering "Solutions for Marketers" is the tagline underneath the ClickZ Network's banner (at the top left of the page), this seems a good resolution. To accomplish this goal, I'll lead by example, and I need your assistance.

Read on for details...

Data = Good

There are two aspects of the online world marketers should take advantage of. One is the medium's ability to be interactive. The other is online's rich availability of data.

The data aspects are readily apparent. Forms on Web sites can help you collect data from customers. If the site is correctly configured, such data are usually cleaner than data collected from other sources. Online purchase data are also relatively easy to access and can be used to help better understand customers.

Did you know that 20 to 40 percent of sales generated from catalogs delivered to customers' mailboxes might be made online, for example? Or that ads placed via a targeted online system (such as behaviorally targeted ads) can result in two to three times more sales?

These are good examples of how data help you understand your customers and their habits. The implications affect marketers' targeting efforts, media buys, offers, general creative efforts, even product offerings.

Involvement = Good

A major consumer packaged goods (CPG) company analyzed the effect of a marketing program that involved both direct mail and email. The program included surveys fielded via direct mail and online, as well as analysis of frequent shopper data collected on the consumers.

Results show the more involved a consumer was in the program, the more products she purchased. Put another way, the more "inter-active" a consumer is, the more she buys. A survey respondent who visited the CPG company's Web sites ended up buying more products than a respondent who only viewed the email messages. A respondent who only viewed the email still bought more than a respondent who only received a direct mail piece.

A major computer company conducted an email campaign to site visitors who opted in to receive mailings. The marketing department assembled an email offer regarding its new laptop system.

The company received a number of email replies to the "special offer." Some replies pointed out not only was the offer missing critical technical information about the system but a similar system could be bought "down the street at the local computer chain store for about 30 percent less." "'Special Offer' indeed!" one email recipient replied.

Easy interactivity (in this case, via an email response) allowed the marketers to learn more about their market (which they may eventually have learned using an expensive focus group). They also found out recipients who became involved in the program via an email response were more likely to investigate additional advertising information on the company's Web sites. These marketers saw the ability to be involved, or interactive, with the program increased its effectiveness.

A Request for Your Help

Your customers will share their thoughts and ideas with you if it's easy and worthwhile to do so. Just ask for their participation. The "reward" for participating may be the knowledge they helped you improve your product or service, as was the case with the CPG company above. The reward could a cash or prize incentive. Many online survey companies that use pop-up ads to lure survey participants offer cash or prizes. It's the ease of interactivity that makes these communications possible.

And because interactivity is so easy online, I'll take advantage of it right now. If you have an example of a marketer using consumer data to improve his marketing and would like to share it with this column's readers, please send me the relevant information.

Your reward? The fame and glory of being mentioned right here in this column.

ClickZ Live Toronto Twitter Canada MD Kirstine Stewart to Keynote Toronto
ClickZ Live Toronto (May 14-16) is a new event addressing the rapidly changing landscape that digital marketers face. The agenda focuses on customer engagement and attaining maximum ROI through online marketing efforts across paid, owned & earned media. Register now and save!*
*Early Bird Rates expire April 17.


Brian Teasley Brian Teasley is the leader of Teasley, a consultancy that helpsadvertisers, marketers and advertising agencies use data and analysis toimprove their marketing campaigns. Brian has over 14 years experience inengineering and marketing, and has worked for numerous Fortune 100companies. Brian also teaches a marketing course at New York University. Heholds a M.S. degree in Applied Statistics from Iowa State University and aBA in Mathematics and a BA in Mathematics and Statistics from St. OlafCollege.

COMMENTSCommenting policy

comments powered by Disqus

Get the ClickZ Analytics newsletter delivered to you. Subscribe today!



Featured White Papers

ion Interactive Marketing Apps for Landing Pages White Paper

Marketing Apps for Landing Pages White Paper
Marketing apps can elevate a formulaic landing page into a highly interactive user experience. Learn how to turn your static content into exciting marketing apps.

eMarketer: Redefining Mobile-Only Users: Millions Selectively Avoid the Desktop

Redefining 'Mobile-Only' Users: Millions Selectively Avoid the Desktop
A new breed of selective mobile-only consumers has emerged. What are the demos of these users and how and where can marketers reach them?


    • Contact Center Professional
      Contact Center Professional (TCC: The Contact Center) - Hunt ValleyLooking to join a workforce that prides themselves on being routine and keeping...
    • Recruitment and Team Building Ambassador
      Recruitment and Team Building Ambassador (Agora Inc.) - BaltimoreAgora,, continues to expand! In order to meet the needs of our...
    • Design and Publishing Specialist
      Design and Publishing Specialist (Bonner and Partners) - BaltimoreIf you’re a hungry self-starter, creative, organized and have an extreme...