You all read the Poynter Institute eyetracking study mentioned in Cliff Allen's column, right? Seems folks online are drawn more to text than they are to photos or other graphics. Conversely, when people read print, their eyes are drawn to the pictures first. The timing of this study couldn't be better, because more and more e-commerce sites are drawn to the glamour of looking like beautiful print ads and catalogs. What they need are Nick's tips on the best use of text.
On May 23, Cliff Allen wrote a terrific article for ClickZ. His piece, Web Site Design: Are We Doing It Right? prompted me to look at the Poynter Institute eyetracking study. This me wonder whether Jakob Nielsen had any thought on the matter, which he did. Gerry McGovern had some good observations to share as well.
The long and the short of all this? Folks online are drawn more to text than they are to photos or other graphics.
Online, text works best. Images come second.
By contrast, when people read print publications, their eyes are more drawn to the pictures first.
The timing of this study couldn't be better. In the area of e-commerce, I see more and more sites being drawn to the glamour of looking like beautiful print ads and catalogs.
The arguments can be pretty compelling. "Hey, let's show a big photo of a happy family. That's bound to sell more vitamins."
In the print world, yes. But online? Probably not.
As dozens of people have already stated thousands of times, "It's not the same online." So, if you base your assumptions on your offline print experience, beware.
You can't build the look of your site from the pages of a catalog. Nor can you build a catalog from the screens of your site. The web is not just another "medium" for the same old thinking. It's not a medium at all. It's an entirely different environment in which people move around in a whole different way.
With that said, nobody is suggesting that photographs and graphics be banned from all sites. In particular, if you're selling stuff online, people do like to see what they're buying.
However... if you actually want people to buy the stuff you've photographed... If you want them to come back If you want them to subscribe to your newsletter... If you want them to tell their friends what a great site you have... If you want a high lifetime value per customer...
If you want all these things, you may want to dump some of those glamorous, slow-loading pics.
And what's a person to do with all that lovely white space that's suddenly become available?
Well, text is best, so use it.
Can writing achieve all this better than photos? Absolutely.
When it comes to building relationships, you'll find that a well-chosen word or two is more powerful than a thousand pictures.
And, the better the relationship you have with me, the more likely I am to buy more and tell my friends what a great site you have.
Text is where your visitors look first. Make it count.
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Nick Usborne speaks, writes, and consults on strategic copy issues for business online. For Web sites, e-mails and newsletters, he crafts messages that drive results. He is the author of the critically acclaimed bookNet Words - Creating High-Impact Online Copy.
Hong Kong, May 5-6, 2015
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This Magic Quadrant examines leading digital commerce platforms that enable organizations to build digital commerce sites. These commerce platforms facilitate purchasing transactions over the Web, and support the creation and continuing development of an online relationship with a consumer.
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