There's already a thin line between a consumer's right to privacy and a publisher's desire to serve up only relevant advertising. Now that line is becoming even harder to discern and define.
The past few weeks have been eventful for behavioral targeting and the issue of privacy. It seems the more complex behavioral targeting solutions become, the more problematic they are. Once the ISPs got into the behavioral targeting equation, privacy concerns leaped to an all-time high.
Some background: At ad:tech New York, NebuAd announced a new behavioral targeting network that partners with ISPs. From NebuAd's press release: "Through its unique technology, industry expertise, and Internet Service Provider (ISP) partnerships, NebuAd is leading the advertising industry to a new level of targeting effectiveness. Early traction in the network with ISPs, advertisers, and publishers, combined with NebuAd's recent $30 million in total funding announcement, validate NebuAd's potential to transform online advertising."
But last week, two of those ISP partners backed out of the relationship. Charter Communications announced it was withdrawing due to subscriber concerns. CenturyTel is pulling out after the warnings from Reps. Edward Markey, a Massachusetts Democrat, and Joe Barton, a Texas Republican, who said the technology "raises several red flags."
Now NebuAd, its competitors, and the ISPs that would work with them are facing new adversity in the form of a coalition of advocacy groups that contest this new breed of comprehensive behavioral targeting. At least six groups, representing such issues as consumer privacy, media decentralization, and Net neutrality, have banded together to share information, conduct legal analysis, and meet with officials on Capitol Hill.
One solution being discussed by bloggers and columnists is data portability: allowing consumers to be in charge of their own data by opting in (or not) to allow their online behavior and profiles to be tracked. Consumers take their data availability with them, so to speak.
Another solution, which I covered in earlier columns, is predictive modeling to better target behavior. Companies such as aCerno and Epic Advertising use advanced algorithms and technologies that don't rely on cookies to establish inferred behavior, which is less intrusive and far more predictive of future behavior, according to these suppliers.
And at the end of the day, who should be the police? The Interactive Advertising Bureau (IAB) says we should self-regulate, and it's preparing to strengthen its self-regulatory function. As its CEO attends congressional hearings and its Washington, DC, office adds a new attorney, the IAB is determining how best to enforce standards for protecting consumer privacy and other guidelines. The group also aims to enlist a group of small publishers to maintain a presence at the state level. It's all part of an ongoing effort to ward off unwanted government regulation.
The FTC has taken a position and made recommendations with its proposed online behavioral advertising privacy principles. According to its proposal, "Online Behavioral Advertising: Moving the Discussion Forward to Possible Self-Regulatory Principles":
The proposal states that behavioral advertising provides benefits to consumers in the form of free content and personalized advertising, but notes that this practice is largely invisible and unknown to consumers. Are these recommendations really addressing consumer needs as they relate to new practices and technologies?
There's already a thin line between a consumer's right to privacy and a publisher's desire to serve up only relevant advertising. Now that line is becoming even harder to discern and define. As both the technology and the partnership arrangements get more complex, the privacy issue will continue to heat up in upcoming months.
This Year's Premier Digital Marketing Event is #CZLSF
ClickZ Live San Francisco (Aug 11-14) brings together the industry's leading practitioners and marketing strategists to deliver 4 days of educational sessions and training workshops. From Data-Driven Marketing to Social, Mobile, Display, Search and Email, this year's comprehensive agenda will help you maximize your marketing efforts and ROI. Register today!
The Marketer's Guide to Customer Loyalty
Customer loyalty is imperative to success, but fostering and maintaining loyalty takes a lot of work. This guide is here to help marketers build, execute, and maintain a successful loyalty initiative.
The Multiplier Effect of Integrating Search & Social Advertising
Latest research reveals 68% higher revenue per conversion for marketers who integrate their search & social advertising. In addition to the research results, this whitepaper also outlines 5 strategies and 15 tactics you can use to better integrate your search and social campaigns.