Life feels fine when there's positive growth in the right kind of metrics. Despite tough economic trading conditions over the past 18 months, the digital economy has generally been doing OK. Here in the U.K., spending on online advertising grew by just under 5 percent in 2009 compared to 2008, with spend on search up by just under 10 percent. While that isn't the kind of stellar growth seen in previous years, the indicators are positive. Business confidence among advertisers is higher than it's been previously, and we're continuing to see growth in the active online audience (up 10 percent vs. a year ago), some of that being driven by the growth in population of social networking sites such as Facebook.
But is "good" good enough? Trends looked at in isolation are useful (after all, "a trend is a friend"), but they're much more useful when you have context. Most of us operate in a competitive environment, so it's helpful to know how we compare against our competitors. While we generally have relatively easy access to our own data, getting data on competitors can be a bit tougher. The availability of that data is also very dependent on the type of industry you are in, the market that you are in, the size of your own digital property, and the size of your competitors. So it can be difficult to generalize about how to get competitive benchmarking data, but here are a few potential avenues worth exploring.
In most markets around the world, several commercial services are available that provide data on the traffic and customer profile of different websites. Companies such as comScore and Nielsen NetRatings create panels of users and monitor their Internet behavior. Their reports provide detailed information on a site's traffic patterns and visitor profiles, so it's possible, for example, to compare the reach and frequency of visitors to your site against those of your competitors. Some companies, such as Compete and Quantcast, use hybrid methods to collect their data and estimate a site's traffic. Hitwise aggregates data from ISPs to build up a profile of the market and can use that data to provide ranking reports on traffic to different websites in your category.
The commercial model varies from each provider of these services. However, the good news is that in some cases you can get access to some limited data for free. However, there are also a number of other free services that may be useful.
Data on the Internet is being aggregated all the time, all over the place, and in some cases you can get your hands on it for free. Tools such as Google Trends for Websites, Google Ad Planner, Alexa, and others all enable you access reports on website traffic and visitor profiles on your competitors and compare them to yours. The way that the data is collected varies from service to service and it's worth taking the time out to understand (as much as you can) how the data is collected and how reports are created. You must be aware of the potential limitations of these types of services, particularly if you are dealing with websites with relatively low traffic volumes. Caveat Emptor! - even if it's free.
In some cases, you may get some benchmarking data as part of the service offered by your Web analytics vendor. In these cases, you won't be able to see your competitors' data in detail, but you will be able to compare your own performance against a group of similar websites to your own.
Do it Yourself
In the examples above, the data that you can get is mainly looking at traffic volumes, visitor profiles, search behavior, and the like. You can also go out and collect your own information on your competitors. You can use additional research techniques such as surveys, focus groups, and usability testing to find out how you compare against your competitors in different ways. It won't be the quantitative data that we've already looked at, but it will be customers' opinions about how you compare, and can be enormously insightful in helping you evaluate your competitive position. Again, this type of research doesn't have to cost a lot. You can get benchmarking data from customer surveys like 4Q, and low-cost remote testing methodologies are being developed all the time.
As we come out of the recession and the market begins to accelerate, always ask yourself whether good is good enough. You can do that by keeping an eye on what's going on around you. How you do that will depend on your circumstance, but hopefully there's a few ideas here.
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Neil Mason is SVP, Customer Engagement at iJento. He is responsible for providing iJento clients with the most valuable customer insights and business benefits from iJento's digital and multichannel customer intelligence solutions.
Neil has been at the forefront of marketing analytics for over 25 years. Prior to joining iJento, Neil was Consultancy Director at Foviance, the UK's leading user experience and analytics consultancy, heading up the user experience design, research, and digital analytics practices. For the last 12 years Neil has worked predominantly in digital channels both as a marketer and as a consultant, combining a strong blend of commercial and technical understanding in the application of consumer insight to help major brands improve digital marketing performance. During this time he also served as a Director of the Web Analytics Association (DAA) for two years and currently serves as a Director Emeritus of the DAA. Neil is also a frequent speaker at conferences and events.
Neil's expertise ranges from advanced analytical techniques such as segmentation, predictive analytics, and modelling through to quantitative and qualitative customer research. Neil has a BA in Engineering from Cambridge University and an MBA and a postgraduate diploma in business and economic forecasting.
June 5, 2013
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