Building Optimization Into Your Business Culture
There has been plenty of hot air blown into the bubble that's getting ready to burst on Internet marketers again. I watched it happen the first time. With all the financial chaos crashing around us now, the last we need is the blind ignorance of the "new economy" happening again.
Earlier last month some hot air came from Interactive Advertising Bureau CEO Randall Rothenberg, who wants to prevent the Internet advertising economy from becoming "performance based." This week provided another more disheartening statistic. Helen Leggatt, of BizReport, writes:
Sure, the shear number of those ignoring analytics in today's marketplace is alarming, but it's not all that surprising.
At first blush, one could conclude that site owners suffer from either arrogance or ignorance. Marketers either believe they don't need analytics because they are smart enough to trust their gut (arrogance), or they don't know what to do with them (ignorance). The Web analytics community has been split on this issue. Eric T. Peterson, Web analytics consultant, argues Web analytics is hard, while Google's analytics evangelist Avinash Kaushik argues Web analytics isn't hard. This still doesn't sufficiently explain why more than 50 percent of marketing professionals fail to integrate analytics into their marketing efforts. (No doubt, getting value out of Web analytics is complex, something I'll address in a future column.)
Mitch Joel, author of "Six Pixels of Separation," offers some valuable insight:
The bigger problem I've encountered in company after company is that most have failed to make Web site optimization a part of ongoing business operations. And who can blame them? For many, analytics have failed to live up to the promise that analytics vendors have been selling. Many companies have "been there, done that," honestly attempting to use analytics to improve and have seen very little result in comparison to their effort.
As I commented on Mitch's blog:
If only they had stuck with their effort to make Web analytics work.
Still, commitment alone could put you on a hamster wheel. How does one know when to stop a particular test, stop improving a particular element, or drop a complete design in favor of something new? You must also commit to learning. Learn about your visitors, why they do what they do, and how you can better give them what they need and want.
The companies that benefit most from analytics have a culture of optimization. Whether it is explicit effort or part of a company's DNA, each of these has some sort of process or system for analyzing the data, generating recommendations, and most important executing improvements, learning, and starting the process all over again. This improves the ROI (define) of efforts and ends up paying for itself and much, much more.
Optimization using analytics causes an interesting dichotomy. It is a rather simple concept, and there are many valuable and impactful "simple" lessons to be learned. But it is also complex; you can go very deep in analysis. To get the most out of your analytics -- or just your optimization efforts -- develop a cost-effective, smart system for improving continuously.
Not Using Analytics?
You are running out of excuses. Let's deal with some of the smaller ones.
Optimizing the Organization
Want to have a culture with a constant eye toward getting smarter and better? Here are a few things that your organization can do:
One of the most important things about improving is making it a way of life, so that it happens over and over.
What's keeping you from using analytics to optimize your marketing?
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Bryan Eisenberg is co-founder and chief marketing officer (CMO) of IdealSpot. He is co-author of the Wall Street Journal, Amazon, BusinessWeek, and New York Times best-selling books Call to Action, Waiting For Your Cat to Bark?, and Always Be Testing, and Buyer Legends. Bryan is a keynote speaker and has keynoted conferences globally such as Gultaggen, Shop.org, Direct Marketing Association, MarketingSherpa, Econsultancy, Webcom, the Canadian Marketing Association, and others for the past 10 years. Bryan was named a winner of the Marketing Edge's Rising Stars Awards, recognized by eConsultancy members as one of the top 10 User Experience Gurus, selected as one of the inaugural iMedia Top 25 Marketers, and has been recognized as most influential in PPC, Social Selling, OmniChannel Retail. Bryan serves as an advisory board member of several venture capital backed companies such as Sightly, UserTesting, Monetate, ChatID, Nomi, and BazaarVoice. He works with his co-author and brother Jeffrey Eisenberg. You can find them at BryanEisenberg.com.
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