The recent Omniture Summit in Salt Lake City was impressive. Even in these economic times, roughly 2,000 marketers attended, making it one of the biggest, if not the biggest, collection of digital marketers gathered in one place this year.
Seeing that many people take a week out of their year and pay to attend the summit said a lot about the value that companies are putting toward improving and optimizing their Web channel. While businesses are cutting budgets and staff, they still see significant potential in this area.
Let's look at a few recurring trends from the conference.
Considerable time was spent discussing measuring, understanding, and optimizing mobile experiences that are becoming more common. Josh James, Omniture CEO and cofounder, discussed the global growth of mobile in his keynote. And there was constant talk among attendees around how they're addressing mobile, from iPhone apps, to dedicated content, to tracking and measuring performance.
Clearly, this is a rapidly growing area, and the use of mobile in the United States is behind usage in other parts of the world. While the game is similar, there are unique challenges and opportunities in leveraging mobile.
Tying Media and Site Performance Together
In the past, conversations about driving traffic to sites and what people did on the site were completely separate. Yes, many would track banner ads through to one conversion point for success, but that was about it. At the summit, companies shared many great stories about really starting to leverage these things together.
Scott Williams, CMO of Morgans Hotel Group, shared what he and his team are doing online and how they're leveraging retargeting through media-based on on-site behaviors and segments. They're tying the experience all the way through the online advertising through to the site and actual hotel experience. In a separate breakout session, Zack Treuhaft (from 24/7 Media) and Jason Carmel (from ZAAZ) dug in much deeper to outline the best practices for tying the media and site experience together to maximize site performance and ROI (define).
Everyone was talking about site optimization, whether it was A/B, multivariate, or behavioral targeting. Still a relatively small number of companies say this regularly occurs in their business, but nearly everyone says they're starting to experiment, or planning to, very soon.
Many sessions and a ton of side conversations were dedicated to this topic. We're seeing businesses rushing to test as the economy slows and they need to get more out of their sites with fewer resources and less money. But it isn't always as easy as it may seem to do this right.
More people are trying to understand the full picture of site and overall business performance. There were fewer myopic conversations about just Web analytics (for Web analytics sake). Site performance and Web analytics are among the many things that people are examining. They also want to understand and leverage what else is going on and look at other sources of measurement (e.g., media, attitudinal, and social).
Optimize Your Overall Marketing
Many Web teams no longer optimize only the corporate Web site. They're also considering optimization of mobile, media, social, call center, retail, and old-fashioned advertising. Conversations were much more about the Web being a core of the overall marketing program, but not a standalone property living in a silo.
One of the most exciting parts of the summit was a live Web cast with Sir Martin Sorrell, CEO of WPP, one of the world's largest marketing firms (and my boss, as well more than 130,000 others throughout the world in more than 2,000 offices). He shared his view on global marketing trends and digital's important role in marketing's future.
Adding to Their Arsenal
Omniture announced new offerings to the tool kit that marketers can access to maximize their digital marketing. The two most interesting and talked about by attendees:
The Omniture Summit was great and the conversations were once again top notch. As the week wrapped up, everyone was excited about returning to their companies and working to truly improve the performance of their Web channel.
It was great to see the enthusiasm that people took away. Kudos to the Omniture team for creating an environment at their conference for people to share experiences, talk about their challenges, and have fun while doing it!
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As the Chief Performance Marketing Officer for POSSIBLE, Jason supports the agency's global Marketing Sciences and Media Services programs.
His primary role is to help POSSIBLE teams and clients use data to craft digital strategies that attract, convert, and retain customers - maximizing ongoing ROI across paid, earned, and owned channels. He believes that brands can better serve their customers by understanding audience behavior, and that messaging should be targeted to individual customers through the use of testing, behavioral targeting, and CRM initiatives.
Jason has written extensively about digital analytics, optimization and digital strategy, including an ongoing column at ClickZ.com. He is the co-author of "Actionable Web Analytics: Using Data to Make Smart Business Decisions," which is one of the leading texts in the field of digital analytics. His client roster includes Microsoft, Nike, Nokia, Dell, Ford, Sony, PayPal/eBay, P&G, Alcoa, Expedia, Mazda, Intel, and Motorola, and more. Jason is a frequent speaker at conferences and seminars around the world ranging from the Cannes Lions, Adobe Omniture Summits, eMetrics, SES, ad:tech, BazaarVoice, and many other WPP events.
Follow him on Twitter @JasonBurby.
December 12, 2013
1:00pm ET / 10:00am PT