AOL Enhances Search With FullView Results

  |  November 15, 2006   |  Comments

The portal expands search results -- and limits the ads

AOL has rolled out a slick new search interface that automatically integrates Google-powered Web search results with multimedia, local, or other content from AOL and its partners.

The new service, called AOL Search With FullView, is available to the entire AOL Network audience, including AOL.com, AOL Search, AIM, MapQuest, and all AOL clients.

FullView is designed to help you automatically discover more information relevant to your search, including videos, images, local results, and other query-specific types of information, without the need to query those sources individually.

"We wanted to address some of the frustrations we found both in search in general as well as in our own product," said Dariusz Pacsuzki, VP of marketing for AOL Search.

FullView results have similarities to Google's OneBox results and Ask's Smart Answers, both of which are triggered when your query has relevant information found beyond text-based Web search results, such as news or images.

But AOL has pushed this idea further, dedicating the entire right rail of the result page to FullView. For many query types, the range and type content that's surfaced is impressive, particularly when a query triggers video or audio search results, one of AOL's strong suits.

A search for "the beatles" brings up 10 standard Web search results powered by Google, but the FullView results include several category-specific modules, including a photo and short bio of the band from AOL Music, four video results, two audio results, a discography, image results, and news results.

In each of these modules, a "click to expand" link opens additional results. Another link lets you limit results to a particular category, such as images or video. Mousing over some types of results, such as thumbnails for video or images, displays a floating box with additional information about the result.

The modules change depending on the query's subject. A search for "starbucks santa fe, NM" triggers local search results in the FullView pane. A search for "gps" triggers shopping results from AOL partner Shopzilla.

AOL has created "recipes" that determine which kinds of modules are displayed for a wide variety of queries. It is monitoring each recipe's effectiveness and plans to move modules around on result pages based on how effective they are. Modules' relative positioning is currently an editorial decision, but AOL plans to automate the process, eventually even moving toward positioning modules based on the user's search history and behavioral preferences.

Content currently used in FullView results comes from AOL or its partners, but the company plans to introduce an open API (define) that will allow anyone to submit content for potential inclusion in FullView results.

With the new release, AOL has also improved the performance of the SmartBox suggestions query autocomplete feature. Rather than try to guess user intent, the autocomplete feature now suggests the most popular queries matching the characters the user types.

Search history has also been streamlined. Mousing over the search history icon brings up a box displaying a list of your most recent searches. From this box, you can clear your search history, turn it off, or click through to a full page where you can manage it.

On this page you can sort your history by date or search term; all the results you clicked through and viewed are displayed as well, a handy way to recall a particular page you may have visited some time ago. AOL still maintains just 30 days of search history.

AOL Search's new design will also appeal to people who don't like ads in search results. The new design has a maximum of four ads at the top and bottom of results -- sponsored links in related categories -- and that's it.

The new AOL Search with FullView results is fast, is visually appealing, and offers a rich variety of results you have to work harder to find at most other search engines. Pacsuzki told me AOL's goal was to find "ways for AOL to credibly differentiate itself in search." It's succeeded admirably with this new release.

Meet Chris at Search Engine Strategies in Chicago, December 4-7, at the Hilton Chicago.

Want more search information? ClickZ SEM Archives contain all our search columns, organized by topic.

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ABOUT THE AUTHOR

Chris Sherman

In addition to being Associate Editor of ClickZ's sister publication, SearchDay.com, Chris Sherman is a frequent contributor to Online Magazine, EContent, Information Today and other information industry journals. He's written several books, including The McGraw-Hill CD ROM Handbook and The Invisible Web: Uncovering Information Sources Search Engines Can't See, co-authored with Gary Price. Chris has written about search and search engines since 1994, when he developed online searching tutorials for several clients. From 1998 to 2001, he was About.com's Web Search Guide.

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