A look at some lessons from mobile marketing's past so we aren't doomed to repeat them.
We're all trying to "figure it out" - i.e., create a competitive advantage and valuable customer experience via the mobile channel. Naturally, we turn to 19th century philosopher George Santayana, best known for the quote, "Those who cannot remember the past are condemned to repeat it."
While we have seen the pitfalls of applying too literally the principles of one medium to another - brochure-ware websites, direct marketing-based e-mail programs - there are lessons to port over.
Direct marketing teaches us that it's all about the offer. I recently saw results for an e-mail challenger that failed miserably against the control. While there were several factors, it was clear that the control was created by direct marketers who understood the importance of the offer: it was prominent and repeated, while in the challenger it was buried in copy.
As I never tired of saying in my Email Diva days, the consumer is interested in only one thing: WIIFM (What's In It For Me). Before you spend too much time thinking tactics, consider what you have to offer the customer, above and beyond a great product at a great price: coupons, discounts, sweepstakes, freebies, gifts with purchase, games, reviews and, my personal favorite, charitable tie-ins. Want me to forward-to-a-friend and share-with-your-network? Make it good.
E-mail teaches us that we need to respect the channel. While e-mail remains an effective medium, how much better would it be if we had heeded the warnings of pundits and kept it strictly permission-based, provided unique customer value, and managed cadence carefully?
You may not be in favor of regulation, but without strict rules, we are likely to pollute the mobile channel as we did the e-mail channel. As the Mobile Marketing Association states in its "Global Code of Conduct," "It is only through industry support of strong privacy guidelines that the power of mobile marketing can reach its full potential." Is industry support enough? It wasn't for e-mail.
Facebook teaches us that success means fulfilling needs. The social network founders didn't start out to bring in ad revenue; they recognized a desire to make personal connections via the relatively new reality of regular Internet access. Like DailyCandy, one of the great success stories of e-mail marketing, Facebook was about creating value, first and foremost.
While we have been arguing over whether an iAds campaign is worth a million bucks a pop, or whether Google's bloated numbers from mobile display signal a world safe once again for old-fashioned advertisers, the rest of the world was doing with mobile what it was truly meant to do: transform people's lives…
I do not see any one amongst us recognizing that real marketing, effective marketing, does not strive to change behavior or create new and strange behavior. Real marketing seeks to attach to existing or even latent behavior of our customers by humbly offering up and inserting perfectly placed instants of value, maybe even magic, into the human mix of natural and multiplying mobile behaviors.
While we learn the lessons of the past, we need to look to the new reality of mobile. It's going to be a great ride.
This column was originally published on January 4, 2011 on ClickZ.
Join the Industry's Leading eCommerce & Direct Marketing Experts in Chicago
ClickZ Live Chicago (Nov 3-6) will deliver over 50 sessions across 4 days and 10 individual tracks, including Data-Driven Marketing, Social, Mobile, Display, Search and Email. Check out the full agenda and register by Friday, Oct 3 to take advantage of Early Bird Rates!
Melinda Krueger is a senior marketing consultant with ExactTarget and a digital marketing veteran – starting with direct, moving to interactive, specializing in e-mail, and now charting a course for mobile marketing. Working with the best agencies in the business, she has helped Harley-Davidson, Miller Brewing, Sears/Kmart, CDW, and many others build their interactive marketing programs. Melinda holds an MBA from Marquette University and is a highly-rated speaker for professional organizations and business schools. As the Email Diva, Melinda answered questions on all aspects of the practice. Your questions about mobile are welcome!
IBM Social Analytics: The Science Behind Social Media Marketing
80% of internet users say they prefer to connect with brands via Facebook. 65% of social media users say they use it to learn more about brands, products and services. Learn about how to find more about customers' attitudes, preferences and buying habits from what they say on social media channels.
An Introduction to Marketing Attribution: Selecting the Right Model for Search, Display & Social Advertising
If you're considering implementing a marketing attribution model to measure and optimize your programs, this paper is a great introduction. It also includes real-life tips from marketers who have successfully implemented attribution in their organizations.
September 23, 2014
September 30, 2014
1:00pm ET/10:00am PT
October 23, 2014
1:00pm ET/10:00am PT