Don't get too distracted by social media from proven tactics or develop unrealistic perceptions. Instead focus on online tactics that will help you reach your goals.
Did I get your attention? Of course I did…and that's my point. Today, social media topics attract advertisers' attention like bright shiny objects to a fault. By my own observations, because they do capture so much attention, almost any headline containing the words Twitter, Facebook, Groupon, or social media gets clicked, shared, forwarded, and tweeted five times more than other digital advertising or marketing-related headlines, oftentimes without the article even ever being read. In fact, I confess to writing this headline as an experiment, just to prove my point.
Is this all so bad? Isn't social media a way for brands to connect individually with their consumers in ways they never have before? Heck, didn't I write a book on the subject?!
Are You Focused On Your Goals?
My concern lies in the ability for advertisers to focus on the kinds of online tactics that will help them reach their goals. When advertisers (and key decision-makers, quite frankly) get too distracted from proven tactics or develop unrealistic or untenable perceptions, it does them no lasting good. For example, last week at the Search Engine Strategies New York Conference, I spoke about expanding beyond pay-per-click search advertising and into display advertising. The room was about half full. The timeslot before this session, I spoke on another panel about Twitter, and the room was almost completely full. Yet, while many companies have successfully leveraged search and display to generate direct and measurable revenue, those doing so through Twitter are fewer and farther between.
Furthermore, I found it interesting that of those audience members in my "Leap from Search to Display" session, by a show of hands, only about half had even ventured outside of Google AdWords and into the Google Display Network, let alone into other forms of online media buying. I had to ask myself how many of these people, however, were also busying themselves setting up and populating Facebook pages or Twitter accounts before they ever even leveraged their search advertising successes? And when I asked the audience how many knew of ways to serve online ads besides through the direct serving of traditional banners and buttons, scarcely a half-dozen hands went up (by my count, there are at least 13 other types of ads or ways for these ads to be served).
While I'll be the last person to dispute that social media and its respective platforms have merit, I find myself constantly reminding marketers that social media is just another tool in the toolkit. You should take out this tool if it's the best tool to help you build or fix something, but if a wrench can do a better/faster/less expensive job, why use a hammer? And if you're going to venture into the sun-shiny terrain of social media marketing, don't go in with blinders on.
I'm a two-sides-to-every-story kind of girl, so I don't want to paint a completely bleak picture. I formulate my opinions and recommendations by doing a lot of reading, listening, and observation (my parents are happy I'm putting my anthropology-sociology-social psychology college degree to good use). For example:
So you can see that social media definitely has its place in the overall marketing strategy. I just encourage advertisers not to fall prey to all the hype and dig a little deeper to understand the facts and what's appropriate for their particular business, industry, and short- and long-term goals.
Join the Industry's Leading eCommerce & Direct Marketing Experts in Chicago
ClickZ Live Chicago (Nov 3-6) will deliver over 50 sessions across 4 days and 10 individual tracks, including Data-Driven Marketing, Social, Mobile, Display, Search and Email. Check out the full agenda and register by Friday, Oct 3 to take advantage of Early Bird Rates!
A highly driven subject matter expert with a thirst for knowledge, an unbridled sense of curiosity, and a passion to deliver unbiased, simplified information and advice so businesses can make better decisions about how to spend their dollars and resources, multiple award-winning entrepreneur Hollis Thomases (@hollisthomases) is a sole practitioner and digital ad/marketing "gatekeeper." Her 16 years working in, analyzing, and writing about the digital industry make Hollis uniquely qualified to navigate the fast-changing digital landscape. Her client experience includes such verticals as Travel/Tourism/Destination Marketing, Retail & Consumer Brands, Health & Wellness, Hi-Tech, and Higher Education. In 1998, Hollis Thomases founded her first company, Web Ad.vantage, a provider of strategic digital marketing and advertising service solutions for such companies as Nokia USA, Nature Made Vitamins, Johns Hopkins University, ENDO Pharmaceuticals, and Visit Baltimore. Hollis has been an regular expert columnist with Inc.com, and ClickZ and authored the book Twitter Marketing: An Hour a Day, published by John Wiley & Sons. Hollis also frequently speaks at industry conferences and association events.
IBM Social Analytics: The Science Behind Social Media Marketing
80% of internet users say they prefer to connect with brands via Facebook. 65% of social media users say they use it to learn more about brands, products and services. Learn about how to find more about customers' attitudes, preferences and buying habits from what they say on social media channels.
An Introduction to Marketing Attribution: Selecting the Right Model for Search, Display & Social Advertising
If you're considering implementing a marketing attribution model to measure and optimize your programs, this paper is a great introduction. It also includes real-life tips from marketers who have successfully implemented attribution in their organizations.
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