Home  › Email › Email Marketing

Is This the End of Email?

  |  April 11, 2011   |  Comments

A look at how email has inspired the initiation of other digital vehicles.

In 1991, I worked at the regional offices of JCPenney in Pittsburgh. We didn't have email. But, I did have the job of taking floor plans around and marking off outlets to get ready for our "desktop PCs" that we were getting. I was then sent to Dallas for training on how to use a PC for work. The trainer told us that if you can't see the cursor "your mouse's balls might be dirty." We still snicker at that.

In 1995, I ran corporate customer relations at JCPenney. While we had computers, intranet communication systems, and a bit of email. Email was used to receive inbound messages sent to webmaster@jcpenney.com. Once I saw the very first email, I knew my life was changed forever. The first email I received was from a woman asking if we could help her get a pair of red shoes for a wedding she was going to. Her store was sold out. And within seconds, the vast JCPenney empire, spread out around the world, transitioned into a personal world centered around an intimate conversation with one person named Louise. It was brilliant. From that day on I knew that email was going to change our world.

Twenty years later, email is…well, it just is. And it will always be, as long as electronic communication exists. We all know that, but what might not be so well-known to many is how email has inspired the initiation of other digital vehicles.

Think about it: mobile, social, Foursquare, and even digital publishing. These are just four channels where electronic messaging defies all prior logic in order to create intimate and personal conversations between a brand and a body. The thrill of getting a text from your airline letting you know your seat has been upgraded creates a strong and immediate bond. The delight of getting a free appetizer at a restaurant when you check in on Foursquare pretty much guarantees you will return. Seeing a brand RT or DM you regarding something you said turns you into an immediate brand ambassador. And finally, being able to access your favorite content, on whatever device you happen to have with you while you are waiting, waiting, waiting in line ensures a renewal of that subscription. In all of these cases, a brand has been able to build a stronger relationship with their consumer due to more personal, immediate, and convenient digital communications.

So is the end of email near? Absolutely not! Email will continue to thrive and inspire us all in new and unique ways. But the end of me writing about email is near. It's time for me to use the inspiration email has fueled for over 20 years, to inspire and drive growth in the field of digital publishing. Thank you to all of my loyal fans and readers. I hope you will read my new column called Publishing starting April 22.

And don't worry - I am leaving you all in good hands as my dear friend and co-author David Daniels will begin writing this column beginning April 25.

Tags:

ClickZ Live New York What's New for 2015?
You spoke, we listened! ClickZ Live New York (Mar 30-Apr 1) is back with a brand new streamlined agenda. Don't miss the latest digital marketing tips, tricks and tools that will make you re-think your strategy and revolutionize your marketing campaigns. Super Saver Rates are available now. Register today!

ABOUT THE AUTHOR

Jeanniey Mullen

Jeanniey Mullen is the vice president of marketing at NOOK by Barnes and Noble, focused on business growth and customer acquisition.

Prior to her role at NOOKTM Jeanniey launched a wearables fashion technology company called Ringblingz. Before getting into the wearables business, Jeanniey was the chief marketing officer (CMO) of Zinio, where she grew the business by more than 427 percent, into one of the largest global digital newsstands. Other notable roles in her career include her involvement as the executive director and senior partner at OgilvyOne, where she led the digital Dialogue business and worked with Fortune 50 brands including IBM, Unilever, and American Express, and being a general manager at Grey Direct. At Grey Direct Jeanniey launched the first email marketing division of a global advertising agency. Prior to her time in advertising, Jeanniey spent seven years in retail leading a variety of groups from Consumer Relations and Operations, to Collections and Digital at JCPenney.

One of Jeanniey's favorite times in her career was when she founded the Email Experience Council (which was acquired by the Direct Marketing Association). Jeanniey is a recognized "Women in Business," a frequent keynote speaker, and has authored three books and launched a number of companies ranging from entertainment to technology and fashion.

COMMENTSCommenting policy

comments powered by Disqus

Get ClickZ Email newsletters delivered right to your inbox. Subscribe today!

COMMENTS

UPCOMING EVENTS

UPCOMING TRAINING

Featured White Papers

Google My Business Listings Demystified

Google My Business Listings Demystified
To help brands control how they appear online, Google has developed a new offering: Google My Business Locations. This whitepaper helps marketers understand how to use this powerful new tool.

5 Ways to Personalize Beyond the Subject Line

5 Ways to Personalize Beyond the Subject Line
82 percent of shoppers say they would buy more items from a brand if the emails they sent were more personalized. This white paper offer five tactics that will personalize your email beyond the subject line and drive real business growth.

WEBINARS

    Information currently unavailable

Jobs

    • Lead Generation Specialist
      Lead Generation Specialist (The Oxford Club) - BaltimoreThe Oxford Club is seeking a talented writer/marketer to join our growing email lead-generation...
    • Health Marketing Editor
      Health Marketing Editor (Agora Inc.) - BaltimoreCome flex your intellectual muscle as part of Agora, Inc’s (http://agora-inc.com/) legal team...
    • Technical Business Analyst
      Technical Business Analyst (OmniVista Health) - BaltimoreOmniVista Health is looking to add a Technical Business Analyst to our expanding team...