The lure of using social media as part of an integrated marketing strategy is very tempting. However, efficiently and successfully implementing that strategy takes a lot more than just building a Facebook fan page or opening a Twitter account. A lot of companies don't understand or are prepared for the fact that implementing a true social media strategy takes resources, time, and effort beyond merely hooking up your blog's feed to your Twitter account.
Social media marketing has brought an evolution to advertising that many ad executives and agencies weren't prepared for. In the old world of advertising, it was all about pushing the message to the masses so they would buy. There was never a second thought in this type of environment that the customer didn't want to hear the message. What's worse is that the advertisers never listened because they didn't have to. Now the advertising world has been turned upside down because of the engagement opportunities that social media offers its community members.
The mistake advertisers make in not understanding social media is by thinking it's just another channel to push messages out to. When the marketing message is just pushed out, it will most likely get ignored. People in social media communities have become accustomed to engaging with like-minded people, making real connections and sharing their experiences, and they tend to bristle, ignore, and shun the marketing person who "doesn't get that."
So what are some steps that you can take so you don't fall into the "push the message" trap?
This column was originally published July 20, 2011.
Know your Ambiguous Customer: Effective Multi-Channel Tracking
Wednesday, June 5 at 1pm ET - Learn why a move from the "batch and blast" email approach enables better conversations with your customers.
Register today - don't miss this free webinar!
Liana "Li" Evans is the author of the award winning social media marketing book, "Social Media Marketing: Engaging Strategies for Facebook, Twitter & Other Social Media" and she is the president and CEO of Da Li Social, as well as an adjunct professor for Rutgers University's Mini MBA Program. Liana has also been featured in the books "Online Marketing Heroes" and "Video Marketing An Hour a Day." As an established online marketing industry veteran with over 15 years of experience she's focused her unique skillset to specialize in integrated marketing and how companies can successfully strategize integrating all online marketing channels as well as offline traditional media. Her deep technical combined with a public relations background enables her to partner with clients for establishing successful online marketing campaigns that combine cross-channel tactics cohesively.
Li was the search engine optimization (SEO) and social media marketing architect for such companies as QVC and Comcast (Fancast) and has consulted with several other different sized companies such as AOL MovieFone. Her wealth of knowledge in dealing with large e-commerce and content sites allows her a wider perspective into what it takes to launch successful marketing campaigns in the online space.
June 5, 2013
1:00pm ET / 10:00am PT
June 20, 2013
1:00pm ET / 10:00am PT