Ensure your success when migrating to a digital strategy.
I'm hoping that my email skills have stayed strong enough to entice you to read at least this sentence of the column. I suppose if you are reading this, my plan is working! Keep reading.
For any publisher of content (and that means you advertisers), I have some secrets to share. These secrets will help ensure your success when migrating to a digital strategy (meaning digital content distribution, a.k.a. apps, etc.).
The first thing to know is that creating a digital product (like an app) puts you in an interesting spot. Your competitors disappear, and you enter a 100 percent level playing field. This means you give up all control. Control is now in the hands of the consumer and, according to Macrolabs, "People want tools, they want to interact with friends, play games, learn things, get discounts and enhance their experiences. If a purchase happens now and then, okay."
The secret to success here is to accept this reality and revisit your competitors in terms of who they are in the eyes of the consumers. What I mean by that is, if you have an iPad app, your top five competitors (the top five grossing apps on the iPad) are: "The Smurfs," Pages, Zinio, Tap Pet Hotel, and Quickoffice Pro. Chances are, whatever your brand is, you have not had to compete with these companies in the past.
The second thing to understand is that this isn't a hopeless effort; it's a tremendous opportunity…if you have the right mindset. For instance, take a look at this innovative ad in an older issue of VIVMag from Donna Karan. This ad does a brilliant job of marrying product exposure with interactive games and a tarot card reading. But what is does most brilliantly is to offer a connection to a real-world product. You can either order this online or go to a store and check out the fragrances.
The secret to success here is two-fold. First, be innovative and open the door to testing an engaging program to entice usage. Second, always, and I mean always, have a link to a real-world effort. Touching, feeling, and experiencing a product, company, or brand can often mean the difference between one year of loyalty and 10.
If you can own these two items and build your strategy around them, you will be in fantastic shape for success. Do you have secrets to success you would like to share? I'd love to hear about them.
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Jeanniey Mullen is the vice president of marketing at NOOK by Barnes and Noble, focused on business growth and customer acquisition.
Prior to her role at NOOKTM Jeanniey launched a wearables fashion technology company called Ringblingz. Before getting into the wearables business, Jeanniey was the chief marketing officer (CMO) of Zinio, where she grew the business by more than 427 percent, into one of the largest global digital newsstands. Other notable roles in her career include her involvement as the executive director and senior partner at OgilvyOne, where she led the digital Dialogue business and worked with Fortune 50 brands including IBM, Unilever, and American Express, and being a general manager at Grey Direct. At Grey Direct Jeanniey launched the first email marketing division of a global advertising agency. Prior to her time in advertising, Jeanniey spent seven years in retail leading a variety of groups from Consumer Relations and Operations, to Collections and Digital at JCPenney.
One of Jeanniey's favorite times in her career was when she founded the Email Experience Council (which was acquired by the Direct Marketing Association). Jeanniey is a recognized "Women in Business," a frequent keynote speaker, and has authored three books and launched a number of companies ranging from entertainment to technology and fashion.
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