Consistent asking of empowering questions changes corporate culture and gets people taking on more responsibility.
When Ryan Caplan, CEO, ColdLight Solutions, spoke at last week's Web Analytics Association Symposium in Philadelphia, he shared a Harvard Business Review article that was well worth repeating. On a side note, if you have the chance to see Ryan speak, do yourself a favor and spend the time. He's smart, funny, and knows his stuff.
The article in question was a blog post by Judith Ross called "How to Ask Better Questions" and, as Ryan did for us in person, I will summarize for you in print.
Judith advises us to ask questions that "inspire people to think in new ways, expand their range of vision, and enable them to contribute more to the organization."
Here's Judith's (paraphrased) list of what makes for great questions. You can recognize the most effective and empowering questions because they:
Consistent asking of empowering questions changes corporate culture and gets people taking on more responsibility for problems, solutions, and responsibility for outcomes. It lets those around you feel more valuable.
Judith Ross' post delves into asking open-ended questions as a management style for teasing insight out of employees. We can learn from this to ask better questions of the data we collect.
And beyond just thinking about how to get more insights from the data you're collecting, don't forget to help the people in your organization feel more insightful and train them to ask better questions as well. Everybody wins.
Many thanks to Ryan Caplan for the pointer. It inspired me to think in new ways, expand my range of vision, and contribute more to my readers.
Join the Industry's Leading eCommerce & Direct Marketing Experts in Chicago
ClickZ Live Chicago (Nov 3-6) will deliver over 50 sessions across 4 days and 10 individual tracks, including Data-Driven Marketing, Social, Mobile, Display, Search and Email. Check out the full agenda and register by Friday, Oct 3 to take advantage of Early Bird Rates!
Jim Sterne is an international consultant who focuses on measuring the value of the Web as a medium for creating and strengthening customer relationships. Sterne has written eight books on using the Internet for marketing, is the founding president and current chairman of the Digital Analytics Association and produces the eMetrics Summit and the Media Analytics Summit.
IBM Social Analytics: The Science Behind Social Media Marketing
80% of internet users say they prefer to connect with brands via Facebook. 65% of social media users say they use it to learn more about brands, products and services. Learn about how to find more about customers' attitudes, preferences and buying habits from what they say on social media channels.
An Introduction to Marketing Attribution: Selecting the Right Model for Search, Display & Social Advertising
If you're considering implementing a marketing attribution model to measure and optimize your programs, this paper is a great introduction. It also includes real-life tips from marketers who have successfully implemented attribution in their organizations.
September 17, 2014
September 23, 2014
September 30, 2014
1:00pm ET/10:00am PT