Fixing Your Site, Step 2: Where Do You Start Testing?

  |  January 10, 2012   |  Comments

With your business goals in mind, identify the mission critical parts of your website that lead to the desired conversion action.

As part of your 2012 action plan for website improvement, we've been exploring the steps involved in figuring out where your site is falling short and analyzing your site's performance against your key business objectives. Now it's time to decide where to begin your landing page testing strategy.

With your business goals in mind, identify the mission critical parts of your website that lead to the desired conversion action or actions. Remember, unless a page or website section directly supports the completion of the conversion action, it is not likely to be mission critical and optimizing it won't have a significant impact on your conversion rate.

What Type of Page Are You Testing?

First, identify the type of landing page that you plan to test: is it a page on your main site, a microsite, or a standalone landing page. Each type has different implications for what can and cannot be tested. For example, if you are modifying the header and navigation structure of a page that is part of your main site, you will have to carry the changes over to the rest of the site. By contrast, you can often make arbitrary and radical changes to a standalone landing page that is used to convert visitors from a specific online traffic acquisition campaign.

Document your answers to these questions:

  • What is the landing page?
  • Is the landing page a standalone page, part of a microsite, or part of your company's main site?
  • What is the conversion page (on which the conversion action happens)?
  • What is the confirmation page (page displayed immediately after the conversion page)?
  • What intermediate sequence of pages must be traversed between the landing page and the conversion page?
  • Are the pages static, or are portions created dynamically on the fly?
  • What other components are needed for the proper construction and display of the pages (include files, database, cookies)?
  • Do you have access to all components of the page (including original graphics files from which the page images were created)?

What Type of Audience Are You Testing?

Just as important as isolating what type of page you are testing is determining what audience you will be targeting. You might decide that you want to optimize for traffic from all available sources. By choosing the widest possible cross section of your audience, you have the opportunity to improve average conversion performance for everyone significantly. But you may want to segment for specific online campaigns. This is especially important when the traffic sources represent different kinds of people, with significant differences in their propensity to convert.

Depending on your business, you might find it useful to "geo-target" and segment your audience by their location or preferred language. Time-of-day or day-of-week filtering is also common. For example, you may want to test which landing page design is preferred by your weekend versus weekday visitors, or your workday versus evening visitors. But try to avoid spiky sources such as email drops to in-house lists. Unless you are tuning specifically for repeat visitors, your test traffic should come from fresh sources of visitors who are uncontaminated by prior exposure to your company brand, website, or offers.

And another word of advice: be careful about how granular you get in determining your audience, as you'll need to have enough traffic from that segment to gather your data. The last thing you want to do is run separate landing page tests for traffic sources that do not meet the minimum data rate requirements of the type of test you plan to run.

Be sure to document your answers to these questions as you go through this step:

  • Do you have a web analytics package installed?
  • What are the traffic sources that you will use for the test?
  • How many conversion actions per day do they represent?
  • What tuning methods will be possible at this data rate?
  • Are the traffic sources steady or sporadic?
  • Can you filter out any undesirable sources (e.g., email drops to in-house lists)?
  • Can you filter out any visits from your own company or agents (e.g., call centers or customer service staff)?

In the next post we'll get into the strategy of determining what page elements and variables are likely to make the biggest impact on your conversions.

ClickZ Live San Francisco This Year's Premier Digital Marketing Event is #CZLSF
ClickZ Live San Francisco (Aug 11-14) brings together the industry's leading practitioners and marketing strategists to deliver 4 days of educational sessions and training workshops. From Data-Driven Marketing to Social, Mobile, Display, Search and Email, this year's comprehensive agenda will help you maximize your marketing efforts and ROI. Register today!


Tim Ash

Tim Ash is CEO of, a landing page optimization firm that offers conversion consulting, full-service guaranteed-improvement tests, and software tools to improve conversion rates. SiteTuners' visual attention prediction tool can be used on a landing page screenshot or mock-up to quickly identify major conversion issues. He has worked with Google, Facebook, American Express, CBS, Sony Music, Universal Studios, Verizon Wireless, Texas Instruments, and Coach.

Tim is a highly-regarded presenter at SES, eMetrics, PPC Summit, Affiliate Summit, PubCon, Affiliate Conference, and LeadsCon. He is the chairperson of, the first conference focused on improving online conversions. A columnist for several publications including ClickZ, he's host of the weekly Landing Page Optimization show and podcast on His columns can be found in the Search Engine Watch archive.

He received his B.S. and M.S. during his Ph.D. studies at UC San Diego. Tim is the author of the bestselling book, "Landing Page Optimization."

Connect with Tim on Google+.

COMMENTSCommenting policy

comments powered by Disqus

Get the ClickZ Analytics newsletter delivered to you. Subscribe today!



Featured White Papers

BigDoor: The Marketers Guide to Customer Loyalty

The Marketer's Guide to Customer Loyalty
Customer loyalty is imperative to success, but fostering and maintaining loyalty takes a lot of work. This guide is here to help marketers build, execute, and maintain a successful loyalty initiative.

Marin Software: The Multiplier Effect of Integrating Search & Social Advertising

The Multiplier Effect of Integrating Search & Social Advertising
Latest research reveals 68% higher revenue per conversion for marketers who integrate their search & social advertising. In addition to the research results, this whitepaper also outlines 5 strategies and 15 tactics you can use to better integrate your search and social campaigns.


    Information currently unavailable


    • Interactive Product Manager
      Interactive Product Manager (Western Governors University) - Salt Lake CityWestern Governors University, one of the 20 largest universities...
    • SEO Senior Analyst
      SEO Senior Analyst (University of Phoenix (Apollo Education Group)) - San FranciscoSEO Senior Analyst   Position Summary...
    • SEM & Biddable Media Manager
      SEM & Biddable Media Manager (Kepler Group LLC) - New YorkAs an Optimization & Innovation Manager at Kepler Group, you will be on the bleeding...