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  |  March 12, 2002   |  Comments

Messaging Management And Monitoring

The MessageOne email management solution consists of a client-side hardware appliance that is installed behind the organization’s firewall (the "mBox") and an analytical data center hosted by MessageOne (the "mPlant"). The mBox automatically collects and analyzes email server, anti-virus software, and wireless email server metadata and provides it to the mPlant, where CIOs/administrators can examine the data based on their role within the organization to determine the current and historical performance of their messaging infrastructure. As initially released, the device supports MS Exchange servers (5.5/2000); AntiVirus software from Trend Micro, Sybari, and McAfee; and the RIM Blackberry Enterprise Server. The vendor notes that other platforms will be supported in future software updates to the platform, which can be installed automatically to the device without need for administrator intervention.

According to the vendor, the installation of an mBox is designed to be painless; with the device able to auto-discover the organization’s messaging infrastructure within two hours of deployment and begin sending data to the mPlant. Separate software installations for individual mail servers and/or messaging components on the network are unnecessary. The data collected can then be examined by administrators via the MessageOne MessageView console; a Web-based (browser-accessible) interface allowing for the display of information relevant to the individual’s role. The email admin, for example, might view stats such as average message delivery times, attachments and sizes, or AntiVirus configurations. Information is protected during transmission to the mPlant via a one-way SSL-encrypted connection, and only messaging meta-data is provided to the mPlant -- not the actual content of messages themselves.

Both real-time and historical monitoring features allow administrators to configure thresholds for automatic notification when serious performance problems are encontered in the messaging infrastructure.

MessageOne is available now. Pricing for the service is based per seat (each email user is one seat); with companies typically paying from $1 to $2 per seat per month. Contact the vendor for further information.

product submission by IPW Staff

fact sheet
ipw id#: 1015869150
date posted: Mar. 11, 2002
category: communication:email
platform: Is Appliance
vendor: MessageOne Inc
vendor’s information:
about MessageOne
about MessageOne Inc



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