There’s a war of words being fought over what constitutes an opt-in subscription. Who uses which terms, and why.
As with so many aspects of email marketing, there’s much confusion over the meaning of "opt-in." Different camps use the same terms to mean different things. Today, an overview of the nomenclature, and who uses which terms and why.
Recipients are added to the list without their express permission. They remain there until they request to be removed.
Opt-out was long advocated by the Direct Marketing Association (DMA) as the way to go. It argued the "one bite at the cherry" principle: every business should have the right to send you one email.
Opt-out isn’t outlawed by CAN-SPAM, but most respectable marketers realize it simply isn’t acceptable. Sending email is cheap. So many organizations could theoretically send to a given individual that the number of "one bite" messages would be overwhelming.
Recipients are added to a list through a single subscription act (filling in a form on a Web site, sending an email to a specific address, or filling in a business reply card). No confirmation is sent, nor is the subscription verified.
Some call this "opt-in," others "opt-out." There are a number of problems with this kind of subscription. The most common are:
Recipients are added to a list through a single subscription act. An email is sent to notify them of their addition and to enable them to opt out if they wish.
This is a single opt-in subtype, and generally suffers from the same problems. Some people call this "confirmed opt-in" because a confirmation notice is sent to the new recipient. However, most consider confirmed opt-in to require active confirmation.
The problems of single opt-in are somewhat mitigated if the notification message is sent soon after subscription. Falsely or erroneously subscribed recipients can get off the list before they’re bombarded with list email.
After a recipient indicates her desire to join a list, a confirmation message is sent to the address. Affirmative action must be taken to activate the subscription.
This process is often called "double opt-in" by marketers. The logic is the recipient must perform two actions to join a list. Many in the anti-spam community call it "opt-in," considering closed-loop confirmation an absolute requirement of opt-in. The reasoning is without confirmation (by email or other assured mechanism) the opt-in request is unsafe and unreliable.
Confirmed opt-in (COI) has two main stumbling blocks for marketers:
How do you decide what type of opt-in is right for which circumstances? That’s a topic for the future.
Until next time.
Want more email marketing information? ClickZ E-Mail Reference is an archive of all our email columns, organized by topic.
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Derek Harding is the CEO and founder of Innovyx Inc., a member of the Omnicom Group and the first e-mail service provider to be wholly owned by a full-service marketing agency. A British expatriate living in Seattle, WA, Derek is a technologist by background who has been working in online marketing on both sides of the Atlantic for the last 10 years.
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