When Twitter launched and started to get a lot of buzz, I was skeptical. I didn't get it at first. Like many others, I signed up and started to experiment to see what all the noise was about. After a little while it clicked for me and Twitter has been an instrumental communications channel ever since.
But Twitter is just one social platform of many. Tweets are just individual messages out of many. When it comes to evaluating the effectiveness of your social media participation, are you evaluating individual tweets, status updates, and comments or the overall experience others have by consuming your content?
Twitter has been amazingly valuable to me personally, to my online marketing agency and for my book, "Optimize." But if I evaluated each tweet, the obvious assessment would be that my Twitter participation is more often a failure because the vast majority of the individual messages I post do not result in public content interactions from others. But does that mean my Twitter involvement or Twitter itself is a failure?
Have you ever posted a message that received little if any response, only to have someone mention to you in person or on another social channel their reaction? Did you think to yourself, "I didn't think anyone noticed" because your network didn't respond publicly?
While there's a lot of media attention about social media, there's also a lot of skepticism because people often evaluate based on the presence or lack of immediate public reaction. You might hear things like, "I tweeted and nothing happened" or "No one in our boring industry is on Facebook/Instagram/(fill in social network here)."
The point of social media engagement isn't about participation and that's the big disconnect for a lot of people. Engagement and participation are a means to a bigger picture end.
The mistake I see a lot of people making in regards to social media participation and with content marketing too, is that they evaluate individual messages, content, or social objects vs. seeing the effect those social and content objects have as a whole.
To evaluate personal or even professional social media effectiveness, consider the collective impact of your participation, not just individual actions. Part of the value social networking brings is that people come to know you. They see some of your personality but also your professional interests and expertise.
The outcome of that kind of connection can translate into trust and confidence in your expertise, even though you've never met in person or done business together.
In my many years as an online marketing consultant, I can't even count how many times prospective clients have approached me saying, "We follow you on Twitter, read your blog, and have a project we'd like to hire you to help us with." What's not to love about that sales cycle? What's the cost of a sale when a new business educates itself to a sale and seeks you out?"
To make a little more sense of how to better understand the value of individual social media participation, here are a few essential questions to answer:
Sure, social networking can be fun and the satisfaction that comes from seeing a tweet get retweeted by hundreds of people or a Facebook status update get hundreds of "likes" and numerous shares is motivating. But think about the overall experience of others that follow you, not just each individual piece of micro-content.
Some connections may never interact with you until they've seen the 10th super interesting thing you've posted. It would be a shame to stop or assume a lack of success prematurely just because you're focused on social sharing counters instead of the larger impact your social content and participation has on those who are connected to you.
Does this mean you shouldn't monitor the impact of individual social and content objects? Of course not. Just don't think you're a failure or that the social platform isn't for you just because of what's not directly observable. Consider both the public and latent impact of your social engagement and you'll realize the crack-like spikes of retweets don't compare to the overall winning of hearts and minds within your community where it matters most.
Meet Your Favorite ClickZ Contributors
Many of ClickZ's leading expert contributors will be at ClickZ Live, the new online and digital marketing event kicking off in New York (March 31-April 3). Hear from the likes of: Jeremy Hull, Lisa Raehsler, Andrew Goodman, Bryan Eisenberg, Mathew Sweezey, Aaron Kahlow, Stephanie Miller, Simms Jenkins, Jeanne S. Jennings, Dave Hendricks and more!
Lee Odden is the CEO of TopRank Online Marketing, a digital marketing agency specializing in helping companies grow online business and community with an "Optimize and Socialize" approach to content marketing. Odden has consulted for hundreds of B2B clients over the past 14 years including: McKesson, Marketo, PRWeb, and StrongMail. He's been cited by The Economist, BtoB Magazine, and Advertising Age for his online marketing expertise and publishes one of the most popular marketing blogs on the web: Online Marketing Blog, ranked the No. 1 content marketing blog three times by Junta42. Odden speaks on the intersection of search and content marketing, PR, and social media at conferences internationally and is the author of "Optimize: How to Attract and Engage More Customers by Integrating SEO, Social Media and Content Marketing."
March 19, 2014