Take advantage of your visitors' irrational minds and make more money with your offers!
The brain is truly the last frontier. Despite our focus on the "logical" brain, it turns out that 95 percent of our decisions are made pre-consciously and we only justify them after the fact, when we become aware of them.
The latest research in neuromarketing is giving us insights about how to influence and persuade people more effectively. Several recent research studies point to specific ways to make your online offers more compelling. The following examples are drawn from Conversion Conference keynote speaker Roger Dooley's book "Brainfluence."
Money cues make you selfish. Images or mention of money can prime someone to behave more selfishly, less likely to help others, and to be more self-reliant. Such cues should be used with "making money"-types of products, but should be avoided for high-ticket items, or in the context of gifts (which involve empathy and generosity toward others as motivators).
Display the most expensive option first. If you offer a service or product at several different price points, always present your most expensive option first. This serves as a psychological "anchor" to which the brain compares subsequent prices, which seem like relative bargains in comparison.
Context influences our experience. The "Folgers effect" tested instant coffee in an expensive restaurant, and it was perceived as very high quality. People can often be swayed by the presentation and context to pay more. For web-based experiences, you need to make sure that your visual presentation looks rich and professional. If your website is cheesy or even average, visitors will be less willing to pay a premium price.
Use precise pricing. Round numbers leave money on the table. The presence of the extra non-zero digits fools the mind into thinking that there was some kind of precision in the pricing and allows it to anchor more effectively. So offer your product at $99.99 or $101.97, but never at $100!
Use decoys when showing similar options. Our minds get irritated when a choice is difficult to make. We will look for easy tie-breakers to help us make the decision when offers seem equally attractive. Our brain is not good at making absolute comparisons, but it looks for relatively better value when making comparisons. If you introduce a decoy offer that is clearly a worse deal, it will stimulate sales of the other offer (even in the context of other competing offers). So leave the "not so good" option in the mix to create the right bias.
Reduce choice. We've all heard about the "long tail" and consumers' preference for more choice. If you have too much choice (especially many similar options as noted above) it is too hard for the mind to make decisions. The advantage of wide selection online should be reconsidered. Choice fatigue sets in for buyers. Paring down your inventory to a few key items can actually stimulate sales.
So take advantage of your visitors' irrational minds and make more money with your offers!
Human Brain image on home page via Shutterstock.
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Tim Ash is CEO of SiteTuners.com, a landing page optimization firm that offers conversion consulting, full-service guaranteed-improvement tests, and software tools to improve conversion rates. SiteTuners' AttentionWizard.com visual attention prediction tool can be used on a landing page screenshot or mock-up to quickly identify major conversion issues. He has worked with Google, Facebook, American Express, CBS, Sony Music, Universal Studios, Verizon Wireless, Texas Instruments, and Coach.
Tim is a highly-regarded presenter at SES, eMetrics, PPC Summit, Affiliate Summit, PubCon, Affiliate Conference, and LeadsCon. He is the chairperson of ConversionConference.com, the first conference focused on improving online conversions. A columnist for several publications including ClickZ, he's host of the weekly Landing Page Optimization show and podcast on WebmasterRadio.fm. His columns can be found in the Search Engine Watch archive.
He received his B.S. and M.S. during his Ph.D. studies at UC San Diego. Tim is the author of the bestselling book, "Landing Page Optimization."
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