Have you ever lost your keys? I'm guessing almost everyone reading this has lost their keys at some point. Now, stop and ask yourself what the normal progression of events was immediately after losing your keys.
Initial search, reflection on previous actions, questions to those nearby, followed by an exhaustive search, maybe including those previously queried individuals.
In rare cases the order may be different and steps may be skipped based on specifics, but more often than not, the actions one takes in search of lost keys is likely often as described above. Which brings us to Facebook's Graph Search, a potentially unnatural approach to a naturally learned behavior.
For Graph Search to work, several factors need to change in Facebook's favor. Ignoring for a second the initial issue that users have to engage with the feature, Facebook is still left with two other consumer shifts.
First, Facebook users have to start using Facebook differently. For Graph Search to flourish people will need to engage with brands on a much greater scale then they do at present. I do not doubt the connection numbers that Facebook cites in the Graph Search launch. I am suspect about the quality of brand interactions that can provide meaningful signals and guidance to fellow graph connections. People will need to check in and name-check brands in a more meaningful way with deeper and more honest commentary.
Then, Facebook users have to either replace the normal process they have learned where search starts with a search engine (Google, for most), or add an extra step. It's not impossible to see the second possibility becoming the norm.
Today, people use comparison engines and multiple search engines, so adding Facebook to the mix is plausible. But, it's a shift, and behavior shifts take time. Time for individuals to learn and adopt, and even more time for the masses to collectively embrace it.
This is not to say Facebook's Graph Search isn't the first step toward something better, especially once a mobile solution exists; but for today, if Graph Search is the answer, I really wish Facebook had asked a different question.
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Many of ClickZ's leading expert contributors will be at ClickZ Live, the new online and digital marketing event kicking off in New York (March 31-April 3). Hear from the likes of: Jeremy Hull, Lisa Raehsler, Andrew Goodman, Bryan Eisenberg, Mathew Sweezey, Aaron Kahlow, Stephanie Miller, Simms Jenkins, Jeanne S. Jennings, Dave Hendricks and more!
Chris Copeland is chief executive officer of GroupM Next, the forward-looking, media innovation unit of GroupM. Chris is responsible for curating and communicating insight-focused media solutions across established and emerging platforms. Leveraging his multi-year experience with emerging media companies, Chris is tasked with stewarding GroupM Next in partnership with agency leadership from GroupM's four media marketing and marketing service agencies (Maxus, MEC, MediaCom, and Mindshare).
Guiding the Predictive Insights, Technology, Education, Research, and Communications teams at GroupM Next, Chris is responsible for overseeing the amplification of insights into opportunities that directly benefit the business of GroupM agencies and their clients. GroupM is the world's largest media investment management group and the media holding arm of WPP.
Chris was selected to lead GroupM Next after nine years of leading the search marketing practice within GroupM. Among his accomplishments include the development and integration of the global search marketing offering for GroupM agencies, GroupM Search, which manages $1.3 billion in search billings globally and has grown to more than 1,000 search marketing strategists serving 40 countries.
Chris is an active member on advisory boards at the 4A's, Google, Yahoo, MSN, and I-COM. He is a frequent speaker in global forums discussing the digital marketplace, and contributes editorial commentary regularly to Advertising Age, ClickZ, MediaPost, and MediaBizBloggers.com.
March 19, 2014