Search works, but only if, as a brand, you know what it's worth to you.
By now, everyone in the search marketing industry has read either the full study recently conducted by eBay about search, or has at least seen some of the coverage of the report. For those too busy focusing on transitioning to Google's Enhanced Campaigns, the highlights are this:
This research has garnered mainstream coverage in the trades, leading more than a few C-suite executives to question their own investments with Google. And for that I say, "Thanks, eBay."
Just as the idiom goes that no publicity is bad publicity, so should it go that no questioning of media value is a bad question. For years we have worked with brands to measure the influence of paid and organic search in tandem and isolation. We've measured paid and organic versus TV, social media, and all other forms of digital media. It's what you have to do in this interconnected consumer world.
So, I applaud eBay for doing the work and determining that for its brand search doesn't hold the value. But, take a moment and name the largest competitor to the following companies: Coke, Apple, Nike, Ford, and eBay. I bet the first four were much easier to answer than eBay. In fact, you could make the case that there's only one eBay and it fulfills a very unique space with minimal direct competition.
Which is one way of pointing out that while search may not work for eBay, it's also not struggling to achieve digital shelf space on Google or any other search engine. The biggest point of contention for eBay was around branded terms. Anyone in this space knows that branded terms for a well-known company with minimal competition represent a small fraction of total search investment, likely as CPCs in the pennies, not dollars. So, while eBay has started a public discussion of the value of search, it's very difficult to suggest many brands could take the same approach. One of the most underrepresented facets of paid buying, even with strong organic placement, is the competitive click share prevented by presence. Since eBay does not run the threat of this, organic can do more lifting with minimal repercussions.
It's obvious that eBay uses search in the purest form: direct response, down funnel conversion. Brand building is not part of the equation, and as such, every word has a value. And when the cost exceeds the return, it ceases to be of interest. In that, I wholeheartedly agree with eBay. While eBay has suggested it is swearing off branded keyword buys, it's still active on PLAs and with non-brand keyword buys.
Here's the thing. Search works, but only if, as a brand, you know what it's worth to you. Too often brands allow outside influences (competitors, corporate vanity of presence, top-line revenue) to shape their buying strategy. Just as damaging is taking what eBay has published as anything more than one unique company taking a curious public position around corporate buying choices. It's not dissimilar from GM's declaration of Facebook failing it.
Brands need to understand what search is worth to them. Accepting this study as gospel is no more palatable than accepting the long-standing Google view that if it's delivering, you should just keep writing checks. There's a proper brand point of investment in search for any company, just like any other media channel.
The truth is it doesn't really matter if eBay is right for anyone but eBay. Whether eBay is an anomaly or spot-on is far less important than knowing: What is your paid search value point? And are you constantly evolving your measurement to ensure you know the worth at all times?
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Chris Copeland is chief executive officer of GroupM Next, the forward-looking media innovation unit of GroupM. Chris is responsible for curating and communicating insight-focused media solutions across established and emerging platforms. Leveraging his multi-year experience with emerging media companies, Chris is tasked with stewarding GroupM Next in partnership with agency leadership from GroupM's four media marketing and marketing service agencies (Maxus, MEC, MediaCom, and Mindshare). The focus is participating with those companies leading changes that most impact consumer media consumption, brand favorability, and purchase behavior.
Guiding the Predictive Insights, Technology, Research, and Communications teams at GroupM Next, Chris is responsible for overseeing the amplification of insights into opportunities that directly benefit the business of GroupM agencies and their clients. GroupM is the world's largest media investment management group and the media holding arm of WPP. Together, GroupM agencies represent almost $30 billion in overall North American billings (RECMA).
Chris helped guide the development of GroupM Next, which was established to deliver the best thinking and new insights from within the GroupM community. The unit also focuses on technology innovation connecting all media channels, but especially, online, social, mobile, and addressable.
Chris was selected to lead GroupM Next after nine years of leading the search marketing practice within GroupM. Among his accomplishments are the development and integration of the global search marketing offering for GroupM agencies, GroupM Search, which managed $1.3 billion in search billings globally and grew to more than 1,000 search marketing strategists serving 40 countries. In 2009, Chris created the research division of GroupM Search and developed research studies that deepened the understanding of consumer behavior across search and social media for leading brands and garnered global traction - most notably: The Influenced: Social Media, Search, and the Interplay of Consideration and Consumption; The Virtuous Circle: The Role of Social Media in the Purchase Pathway;and From Intent to In-Store: Search's Role in the New Retail Shopper Profile.
Chris entered the digital industry in 1996 when he joined search marketing agency WGI (later acquired by Tempus Group). He has been with the WPP and GroupM family of companies since 2000 when, recognizing search as an emerging media channel with incredible potential for brands, WPP acquired Tempus Group and CIA, and ultimately rebranded the search marketing agency as Outrider. As senior partner and managing director of Outrider, Chris delivered on GroupM's vision for the channel, leading the organization to 500 percent growth with global presence over five years, and establishing award-winning search marketing strategies that have become industry-wide best practices. In 2002, Chris successfully implemented the integration of search into the cross-channel media planning process at MEC, creating the first search marketing practice to sit within a media communications and planning company. In 2007, he guided the business expansion of search marketing practices into all GroupM agencies. In 2009, Chris was named CEO of GroupM Search, where he was responsible for driving global search strategy for the organization, while fostering the innovative application of search as an integrated channel. In his role, Chris also provided digital strategy counsel for clients, including AT&T, Dell, Audi, Volkswagen, and more.
Chris is an active member on advisory boards at the 4A's, Google, Yahoo, MSN, and I-COM. He is a frequent speaker in global forums discussing the digital marketplace and how the space is evolving, and serves as a regular resource to national and industry press. Chris contributes editorial commentary regularly to Advertising Age, ClickZ, MediaPost, and MediaBizBloggers.com. In fall 2013, Chris was honored as an inductee into the ClickZ Digital Hall of Fame.
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