When we think of brand storytelling, we think of Facebook timelines that walk consumers through the history of a brand. We might envision a branded web series, or a behind-the-scenes look at a company's founders on YouTube. The "what" and "how" of a brand story assume many shapes, and the platforms and methods of delivery at our disposal to deliver them run the gamut from sponsored articles to online video. In the midst of all of this content hullabaloo, though, are we remembering to tell a story in our ads?
This week digital marketing darling Oreo launched a new TV spot that captures the essence of storytelling in ads. Called the "Wonderfilled Anthem," the ad - which ran during "Mad Men" and was also posted to YouTube - asks what might happen if you gave an Oreo cookie to a storybook creature like the Big Bad Wolf, a vampire, or a giant squid. Would it alter their story as we know it? At the end of the ad, as well as on Oreo's Facebook page, the brand flips that question on its head: "Wonder if we gave an Oreo to you. How would the story unfold?"
For a cookie brand that appeals equally to children and adults, embracing a storytelling theme makes perfect sense. Oreo is currently posting images to its social media accounts that take the notion even further with lines like, "A great story calls for a great cookie." It's telling a story in other ways, too. On Instagram, a photo titled "Music Festival essentials" displays a number of objects and a package of Oreo Grab & Go. Consumers don't need much more copy guidance than that in order to picture themselves with the objects, wondering how a day with them might play out.
While many ads tell a story, most do so in bits and pieces. Think of the fitness and sports apparel ads you've seen. Typically they're a collection of images relating to determination and athleticism that, when viewed as a whole, tell an overarching story of strength. This can work, but it lacks the uniformity of Oreo's more traditional storytelling approach. If you want to have the greatest possible impact, it's good to give consumers a narrative arc (rising action, falling action, resolution), and invite them to picture themselves in the story as well.
It's easy to come up short on story, because a marketer's natural inclination is to return to the product again and again. The trick is to incorporate the product into the story in a way that lends itself to the narrative, rather than encumbers it.
Cast Your Characters
In a new Spanish-language TV and digital ad campaign designed for Hispanic audiences, Wendy's introduces the Rojos, a fictional family with three kids ranging in age from grade school to teen. In each of the forthcoming ads, which will also be featured online, the brand will be showcasing a different character subplot and showing viewers how Wendy's plays into the characters' lives.
Whether your story takes the form of a TV spot turned online video, a takeover, or a pre-roll ad, consumers want characterization, and the right cast of characters can make for a memorable and effective message. Consumers may feel more connected to your brand if they notice a consistency of characters across your promotions, both online and off-.
Consider Your Format
At the heart of good media buying is successfully matching the right ad to the right publisher - but if you try approaching a campaign from back to front, you might find that your channel of choice can influence the story you tell. Take Twitter: it's becoming a hotbed for short fiction as writers try their hand at serial stories told 140 characters at a time. Last year Twitter held a Fiction Festival, and you can expect to see more opportunities like this in the months to come. Rather than crafting a video story and linking to it through your Twitter account, use Twitter itself as the storytelling medium, or really challenge your brand by crafting a six-second story on Vine. You can always continue your narrative elsewhere, in longer form, but you're apt to get a lot more attention if you start your saga somewhere unexpected and fresh.
Traditional ad formats are no longer the most obvious choice for brands looking to tell a story online, but they're versatile and familiar, and that can work in a marketer's favor. If you can tell a story that engages and intrigues, and do it within a simple ad format, consumers will pull up a chair and listen.
Meet Your Favorite ClickZ Contributors
Many of ClickZ's leading expert contributors will be at ClickZ Live, the new online and digital marketing event kicking off in New York (March 31-April 3). Hear from the likes of: Jeremy Hull, Lisa Raehsler, Andrew Goodman, Bryan Eisenberg, Mathew Sweezey, Aaron Kahlow, Stephanie Miller, Simms Jenkins, Jeanne S. Jennings, Dave Hendricks and more!
Tessa Wegert is an interactive media strategist with Enlighten, one of the first full-service digital marketing strategy and services agencies, serving such brands as Bioré, Bratz, Food Network, illy, Hunter Douglas, Jergens, and Olympic Paints and Stains. An industry veteran, Tessa has worked in online media buying and planning, marketing, and online copywriting since 1999. She is an active freelance writer specializing in interactive marketing who has contributed to U.S. and Canadian publications, including "USA Weekend Magazine," "Marketing Magazine," "The Globe and Mail," and "The Montreal Gazette." She is frequently quoted as an industry expert and speaks regularly at industry conferences and events.
March 19, 2014