Home  › Marketing › Strategies
sinaweibo1

P&G's Pantene China Olympics Case Study

  |  October 30, 2012   |  Comments   |  

How its localization strategy has become a benchmark for P&G globally.

During the Olympics, Pantene China, P&G's shampoo brand, rolled out one of the largest digitally-led integrated sports marketing campaigns, securing strategic partnerships with leading search, social, and online video platforms Baidu, Sina, and Youku to become a successful case study for other markets worldwide.

In most markets, P&G could easily work with its global partners Facebook, Twitter, YouTube, and Google to scale campaigns but these platforms have limited or virtually no presence in China.

Even while the Olympics Games were ongoing, the success elements of Pantene China's digital tactics were benchmarked and influenced other markets' promotional activities, Prasanna Kumar, director of team P&G for Greater China, communication strategy and planning at MediaCom said. This ranged from effective media planning to executing timely response-driven activities on social platforms.

Pantene China Olympic Campaign Background

Pantene was facing stiff competition in China. It was losing ownership in creating an emotional bond with consumers to competitors such as Unilever's Dove.

P&G decided to leverage its status as Olympics sponsor to roll out a large-scale campaign in July to raise awareness and create deeper engagement with its audience - female consumers in the 25 to 54 year-old demographic from the first and second-tier cities in the country.

Executing an Integrated Digital Strategy

While there were various elements to the Olympics campaign, the agency emphasized an integrated approach. This meant that TV commercials on CCTV would drive viewers to search on Baidu that would lead to a customized app, which then drove users to its campaign site.

Because of the strategic alliance with key media partners - Sina, Baidu, Youku, PPTV, and QQ - the campaign achieved twice the media ROI delivery in the form of lower CPM and CPCs compared to regular online campaigns, Kumar pointed out.

The various digital elements used included:

Social: Pantene partnered with Sina Weibo (China's 300 million member SNS) to build engagement and drove buzz through official real-time updates of Wu Minxia, the diving celebrity's victories for her matches. For instance, it would post updates to encourage female fans to celebrate and congratulate the gold medal winner.

Online video: Instead of broadcasting TV commercials, Pantene aired 15-second mini-films on Youku, Tudou, and PPTV programs aimed at women. It also aired full versions of the mini-film including a four-part training diary series that was scheduled to run on a weekly basis for the month-long campaign.

Portal: For its campaign site, Pantene partnered with Sina's female channel and one of China's largest portals.

Search engine marketing: Pantene bought Baidu Brandzone and created a customized Baidu app on its SERP to drive users to its campaign site.

Although the campaign demonstrated an effective use of combining various digital platforms, Kumar (pictured below) advised marketers that "storytelling is still the most effective way to convey a message."

His formula to increase campaign effectiveness is to "have relevant content and a strong theme to be distributed at the right time".

For Pantene China, its tagline "Shining through the toughest test" was the hook to highlight its brand benefit/equity and consumer insight. It leveraged innovative mini-films and training diary videos as creative assets in the form of relevant content to promote the brand instead of regular TVCs. And finally choosing the right time to provide status updates through social and online platforms such as cheering its sports ambassador when she won the gold medal, he said.

Campaign Results

  • Pantene China Olympics campaign site received 7.6 billion impressions, 9.7 million page views, and total CTR at 9.1 million.
  • More than 1.16 million women participated in the campaign initiative.
  • Pantene China's Weibo (microblog) fans increased by more than 41, 700 followers during campaign period.
  • Weibo promotion performance achieved 2.35 CTR compared to 0.12 in previous campaigns.
  • Its mini-films on Youku had a 2.76 CTR compared to 0.9 in previous campaigns.
  • Brand awareness rose to 20 percent from the campaign and top of mind awareness increased by 15 percent.

Subscribe to ClickZ Asia to receive your weekly dose of the region's latest trends, tips, and insights straight to your inbox.

ClickZ Live New York What's New for 2015?
You spoke, we listened! ClickZ Live New York (Mar 30-Apr 1) is back with a brand new streamlined agenda. Don't miss the latest digital marketing tips, tricks and tools that will make you re-think your strategy and revolutionize your marketing campaigns. Super Saver Rates are available now. Register today!

ABOUT THE AUTHOR

Adaline Lau

Adaline Lau, ClickZ Asia editor, oversees day-to-day editorial operations covering digital marketing from search to social media, mobile to analytics in the region. Before ClickZ, she was senior reporter at Marketing Magazine and has worked as a journalist for The Singapore Marketer and Asia Pacific Broadcasting. Connect with her @adalinelau or Google+.

COMMENTSCommenting policy

comments powered by Disqus

Get the ClickZ Marketing newsletter delivered to you. Subscribe today!

COMMENTS

UPCOMING EVENTS

UPCOMING TRAINING

Featured White Papers

Google My Business Listings Demystified

Google My Business Listings Demystified
To help brands control how they appear online, Google has developed a new offering: Google My Business Locations. This whitepaper helps marketers understand how to use this powerful new tool.

5 Ways to Personalize Beyond the Subject Line

5 Ways to Personalize Beyond the Subject Line
82 percent of shoppers say they would buy more items from a brand if the emails they sent were more personalized. This white paper offer five tactics that will personalize your email beyond the subject line and drive real business growth.

WEBINARS

    Information currently unavailable

Jobs

    • Lead Generation Specialist
      Lead Generation Specialist (The Oxford Club) - BaltimoreThe Oxford Club is seeking a talented writer/marketer to join our growing email lead-generation...
    • Health Marketing Editor
      Health Marketing Editor (Agora Inc.) - BaltimoreCome flex your intellectual muscle as part of Agora, Inc’s (http://agora-inc.com/) legal team...
    • Technical Business Analyst
      Technical Business Analyst (OmniVista Health) - BaltimoreOmniVista Health is looking to add a Technical Business Analyst to our expanding team...