There's definitely a place for email in the workplace and in our personal affairs, but here are some clear situations where email is not a good option.
"Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true." - Charles Dickens
A few years ago, I ended a relationship with a long-time friend over an email. The email, a disparaging note about me, was accidentally forwarded to me by a mutual friend. Some of the accusations in the email were a surprise to me. However, I didn't end the relationship because of what she wrote; instead, I ended it because she didn't have the courage to tell me herself. She, in turn, stopped speaking with the mutual friend who forwarded me the note. More than 10 years of friendship gone over an email.
Recently, a Zenith Media supervisor was called out for sending an email request to the sales community requesting a food delivery the next morning to remedy expected hangovers. Clearly, the professionalism behind the request was in question, but the public hanging would not have been so brutal if this communication didn't occur over an email. The email itself was leaked and published on industry sites and each exclamation point was critiqued.
There's definitely a place for email in the workplace and in our personal affairs, but not to the degree that we use it today. Here are clear situations where email, or texts, instant messages, etc., are not good options.
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Based in New York, Anna Papadopoulos has held several digital media positions and has worked across many sectors including automotive, financial, pharmaceutical, and CPG.
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