Social engagement apps are shareable digital experiences that invite consumers (and their friends) into a social relationship with a brand. Done right, engagement apps can also create snackable, sharable content that is perfect for kicking off a content engagement relationship between brand and consumer.
Content marketing is one of the biggest challenges and opportunities for both business and consumer brands today. As brands look to expand their reach online and engage audiences beyond ‘interruptive’ advertising, they’re increasingly looking to cultivate shareable content that is informative, entertaining and interesting.
Marketers regularly cite challenges around producing enough engaging content. A lot of the content out there today simply doesn’t move a brand forward. Content should always map back to a broader brand story that is aligned to a brand’s fundamental story.
Social engagement apps are shareable digital experiences that invite consumers (and their friends) into a social relationship with a brand. Done right, engagement apps can also create snackable, sharable content that is perfect for kicking off a content engagement relationship between brand and consumer, as well as for filling out the content calendar to keep the drumbeat going. They provide the mechanisms that encourage consumers to both create content themselves, and share that content among their own network. The value of marketing on social platforms like Facebook and LinkedIn is not only the size of the audience, but also the networked graph of connected consumers. So that sharing of content from person-to-person is a critical opportunity to tap ‘earned’ reach.
Here are five ways engagement apps invite consumers to create shareable brand-themed content.
1. Let Your Fans and Followers Vote
Voting allows fans to have a say in the brand’s direction, whether it’s helping choose something as light-hearted as a t-shirt design, or as important as a magazine cover photo. With engagement apps, fans can vote for their favorite destination, product, design — or marketing theme — and share their vote. Those voting results, enriched by commentary and insights, can provide content that fuels other branded channels and provides wider audience insights into how the crowd thinks and feels about your brand. Vitamin Water successfully deployed this idea with its social ‘favor creator’ campaign back in 2009. More recently, Outside Magazine tapped social fans to pick the ‘Best Town of the Year’ in 2011, 2012 and again in 2013 — campaigns that also fed valuable content for both the print and online magazine.
2. Give Your Fans and Followers a Personalized Brand Experience
A brand experience tailored to a user’s profile provides fans with something unique that keeps them exploring. Engagement apps can deliver a personalized experience, such as a set of product and service choices, white papers and case studies, or even fashion outfits, and reflect the identity revealed in their profile data. The clothing brand Jones NY is currently leveraging followers’ LinkedIn profiles this fall with their Style Creator campaign, allowing executive women to have outfits suggested based on their professional LinkedIn profile.
3. Ask Fans and Followers to Contribute Brand-Related Content
Contributions from fans don’t just make the community feel like a more essential part of a brand, they also help brand marketers delegate content creation. Social engagement apps can ask fans to submit photos, videos, or other stories on a brand-related theme. That fan-submitted content can then enrich a brand’s own marketing channels. For example, Dressy.com is reporting engagement success by asking fans to submit photos based on themes such as weddings, to their brand website. Virgin Mobile recently created a TV spot entirely from consumer contest videos.
4. Challenge the Knowledge of Your Social Audience
Challenge your fans, to get their attention and their engagement. Challenges can take the form of quizzes or polls that test a fan’s knowledge. They can pose questions for which the answers are informative and useful, and themselves become shareable results. Earlier this year, Air New Zealand launched a “Kiwi IQ” quiz that challenged fans’ knowledge of New Zealand sights by asking them to decide whether a photo or fact was about Auckland or about San Francisco. On a similar travel-related note, Visit Norway USA challenged their fans earlier this year to answer questions about Norway facts--a question a day for a month.
5. Help Fans and Followers Uncover Profile Insights
Fans will be more likely to come back to a brand if they learn something about themselves by interacting with your brand or branded content. With engagement apps, access to a user’s profile can yield valuable personal insights that the user may not have noticed. By logging in with social credentials, a fan or follower might be able to see patterns or relationships in their profile they hadn’t seen before, or might see how they become ‘matched’ to some brand-related identity or product. For example, Microsoft launched a “Nametag Analyzer” powered by LinkedIn’s professional graph that gave followers a new look at their job title, while at the same time was introducing them to Microsoft products.
Success on social means finding a brand voice that resonates with fans and followers. Having audiences contribute content, discuss content, and talk about wider themes that relate to a brand is a way to cultivate a more prominent voice.
Marketing on social shouldn’t involve just talking about a brand’s products and services endlessly. Delivering informative and entertaining content is essential. When social audiences participate in the creation of the content, brands can reach a new level of success and authenticity, unparalleled to what a brand could deliver on its own.
This column was originally published November 1, 2013.
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Roger Katz is the CEO and founder of Friend2Friend, a social media technology and solutions company that works with global brands and media agencies. Launched in 2007, Friend2Friend works with over 100 global brands through its offices in San Francisco, New York, Los Angeles, and Barcelona, Spain. During Roger's 20 years working in marketing, strategy, and social media, his career has included management and consulting roles at companies such as Photobucket, Agilent, Brocade, Quantum, Bell Labs, and Pacific Community Ventures, as well as a number of startups. Behind his marketing mind lies deep engineering expertise. He has engineering degrees from Michigan State and UC Berkeley and an MBA from Wharton. He's a cycling fanatic, aspiring guitarist, and (slow) swimmer.
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