The Q2 2013 E-mail Trends and Benchmarks Report was released by Epsilon earlier this month and it showed some interesting trends.
The first quarter of this year saw the highest average open rate (31.3 percent) since at least 2006. It was also the largest quarter-over-quarter jump (14 percent) in opens that we've seen. In second quarter, the open rate dropped but it's still the second highest we've seen (28.5 percent), suggesting that the upward trend in open rates will continue.
The real surprise for me here was the click-through rate. After reaching 5.1 percent in the first quarter, a boost of 13 percent over the fourth quarter of last year, it's down to 4.3 percent. This is a 16 percent loss over first quarter and the lowest click-through rate we've seen since at least 2006. Prior to 2012, the industry average was consistently 5 percent or higher. I was hoping the click-through rate would stabilize, but the slide continues.
I know that benchmarks are somewhat controversial. I don't look at them as a measure of success or failure; you can have a very profitable e-mail program even if your metrics are below industry benchmarks. You can also blow away industry benchmarks and be losing money on your e-mail program.
However, industry benchmarks give you a view into what other organizations are seeing from their e-mail programs. They show you trends in the industry you can use to gauge your own performance.
The click-to-open rate, after being relatively stable, has also dropped to 15.1 percent, an 8 percent decrease over last quarter and first time it's been below 16.0 percent.
So is this it? Is e-mail marketing dying? No. It's still the highest ROI channel out there, according to the Direct Marketing Association.
There's a divide between organizations that are taking a strategic approach to email and those that are just sending. By employing segmentation, targeting, relevance, testing and other best practices, successful email marketers are seeing their opens, click-through and click-to-open rates improve quarter-over-quarter and year-over-year. They're also seeing their revenue per email sent (RPE), conversion rates and Return-on-Investment (ROI), which are truer measures of success or failure, grow.
If your organization's performance is in line with industry benchmarks, that's good.The goal, though, should be to buck the industry trends to:
The columns here on ClickZ, both past and upcoming, are a great place to get ideas to help you.
Until next time,
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Jeanne Jennings is a 20 year veteran of the online/email marketing industry, having started her career with CompuServe in the late 1980s. As Vice President of Global Strategic Services for Alchemy Worx, Jennings helps organizations become more effective and more profitable online. Previously Jennings ran her own email marketing consultancy with a focus on strategy; clients included AARP, Hasbro, Scholastic, Verizon and Weight Watchers International. Want to learn more? Check out her blog.
March 19, 2014