The human brain hasn't changed for more than 100,000 years, yet its exposure to information is growing at an unprecedented rate. How can marketers get through when the brain is screening megabytes of data every milliseconds?
I'm fascinated with all the new information being published about the brain and how it is converging with the efforts of marketers to more effectively communicate with consumers. I've heard neuroscientists say that more has been learned about the brain in the past decade than in all of human history combined.
Ponder this fact for a moment: the human brain hasn't changed for more than 100,000 years. Yet its exposure to information -- especially screen-based communication -- is growing at an unprecedented rate. Researchers at Nielsen NeuroFocus have been using brainwave measurements to actually quantify how all this multi-platform messaging is affecting subconscious responses. One of their observations is the effect on "filtering."
Through filtering, the prefrontal cortex of the brain continuously coordinates and prioritizes incoming stimuli, deciding what is essential and what can be ignored or "filed away" for later. More stimuli requires more filtering. Our multi-device world has caused the brain to kick into overdrive, making prioritization more important than ever.
How on earth can marketers get through this "filtering" when the brain is screening megabytes of data every milliseconds? These neurological best practices may help you grab the attention of your online audiences' collective subconscious quickly.
Use Action Words
The brain's filtering process seems to afford greater significance to action-oriented words. Passive words are ignorable, but action words convey emotion and appeal to the reader's senses. Words like discover, explore, download, find, and compare are all going to be more effective than milder words like submit or read. But don't limit yourself to just verbs; words like free, easiest, and you can also be very powerful attention-grabbers.
Stimulate with Puzzles
The brain is attracted to solving visual puzzles. There is actually a feedback mechanism in the brain that rewards the acquisition of knowledge, which essentially makes us humans addicted to gaining new knowledge.
If you've ever stopped to solve an anagram or other puzzle that appeared on your Facebook newsfeed, you probably recognize that little burst of excitement you get by quickly solving a brain teaser. If it makes sense for your brand, incorporating simple puzzles into your online messaging can be a great way to quickly grab attention.
Recognize Gender Differences
The brains of men and women are 99 percent the same, but that last 1 percent is critical for marketers.
When it comes to online marketing, and especially social media marketing, more is definitely not better. Your message needs to be simple so that it is easy for the brain to receive and ignore. I don't know if this ad for usba.com was effective, but my guess is that it is way too complicated (and uninteresting) for most people to stop and read.
Attract with Novelty
The brain is hardwired to appreciate and seek out novelty. In fact, there's an entire region of the midbrain that responds to novel stimuli. Novelty influences interest, surprise, attraction and even motivation. Adapting your messaging with unexpected colors, unusual words or unique images can work to draw attention. But use this tool wisely, as the brain also seeks familiarity.
If you use a wacky photo in your Facebook ad to grab attention, but it is inconsistent with what customers might expect from your brand -- or what they see on the page that the ad links to -- attention may quickly turn to confusion, complicating your messaging and turning visitors away. (See "Simplicity" above.)
The new information coming out of neuroscience, coupled with the rapidly evolving ways people are consuming information, is giving marketers a lot to think about. The human brain may not have changed much in 100,000 years, but the world it functions in has. Evolve your message and strategy; adapt it to its environment to avoid extinction.
Title image courtesy of Shutterstock
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Tim Ash is CEO of SiteTuners.com, a landing page optimization firm that offers conversion consulting, full-service guaranteed-improvement tests, and software tools to improve conversion rates. SiteTuners' AttentionWizard.com visual attention prediction tool can be used on a landing page screenshot or mock-up to quickly identify major conversion issues. He has worked with Google, Facebook, American Express, CBS, Sony Music, Universal Studios, Verizon Wireless, Texas Instruments, and Coach.
Tim is a highly-regarded presenter at SES, eMetrics, PPC Summit, Affiliate Summit, PubCon, Affiliate Conference, and LeadsCon. He is the chairperson of ConversionConference.com, the first conference focused on improving online conversions. A columnist for several publications including ClickZ, he's host of the weekly Landing Page Optimization show and podcast on WebmasterRadio.fm. His columns can be found in the Search Engine Watch archive.
He received his B.S. and M.S. during his Ph.D. studies at UC San Diego. Tim is the author of the bestselling book, "Landing Page Optimization."
Connect with Tim on Google+.
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Wednesday, July 23, 2014