One of the promises of marketing automation software is, of course, the "automation." Marketers take full advantage to improve efficiency and augment our staff. Some aspects have "set it and forget it" components - like search optimization and email trigger messaging. Of course, you can never truly forget about anything that is running auto-magically - keep an eye on your messaging, timing, and results. Still, automation has many rewards. The key benefit is that the team is freed from campaign production and able to focus on strategy and offer development and interpretation of the analysis.
If we move automation from a technology layer to a strategic layer, then it becomes "programmatic marketing." Programmatic here means that automation and process align to improve accuracy and allow for real-time adaptation to customers' online behavior. It includes the traditional bidding that is done programmatically, but now can expand to include how campaigns are designed, executed, and optimized across channels like display, email, mobile, and search.
One big fan of this move to programmatic marketing is Bruce Biegel, managing partner at research/analyst consultancy Winterberry Group. I spoke with him recently about one of his 2014 "predictions" that programmatic marketing will be a big driver of display and other digital spending this year.
"We are used to search being automated and efficient to execute, but display is not as easy as search. It is a convoluted and complex ecosystem," Biegel says. "The ad-tech market set out to solve that program last year, and it is still solving it. I'm confident that if we can make search easy with a programmatic and automated approach, we can do the same for display."
To that end, programmatic approaches are now widely adopted throughout the ecosystem. Consider all the live, real-time bidding on an exchange or in campaign execution. This is potentially more than "real-time" advertising based on a sort of "search auction on steroids" concept. Winterberry authors make a distinction in their whitepaper on the topic released late last year:
"The real practice of 'programmatic' is far more complex - and potentially far more transformative - than its most well known use case would suggest. In fact, what began in the domain of ad operations (as a means to facilitate the cumbersome execution of digital media transactions across 'non-premium' inventory) is evolving substantially to address a wider range of applications, presenting advertisers and publishers alike with a new foundation for driving both process efficiency and customer marketing effectiveness across a combination of paid, earned and owned media."
The study also found:
"Right now, 40 percent of the display market is programmatic," Biegel says. "The real change to get the last 60 percent has to come from a change in attitude and approach of the marketers." It will happen, he predicted, because the efficiencies in the programmatic approach benefit all players in the ecosystem - the agency who needs to improve efficiency and reach because they no longer get commissions for media; the publisher who needs to increase reach and custom ad buys while keeping operational costs low; and the marketer/buyer who needs to reach consumers more efficiently and effectively.
"The Internet is not ready for one-to-one marketing, due to personal identity information (PII) and privacy issues," he says. "However, we solve that problem by marketing to segments of audiences who are like-minded."
What will this evolution to a programmatic approach take? Biegel lists five factors:
That sounds pretty hard - but it will take leadership from each of us and every chief marketing officer (CMO) to pull it off and gain the benefits. Consider these results from that same Winterberry study:
Are you also moving to a programmatic marketing approach? Do you think this trend has legs? Please share in the comments section below.
Image via Shutterstock.
Meet Your Favorite ClickZ Contributors
Many of ClickZ's leading expert contributors will be at ClickZ Live, the new online and digital marketing event kicking off in New York (March 31-April 3). Hear from the likes of: Jeremy Hull, Lisa Raehsler, Andrew Goodman, Bryan Eisenberg, Mathew Sweezey, Aaron Kahlow, Stephanie Miller, Simms Jenkins, Jeanne S. Jennings, Dave Hendricks and more!
Stephanie Miller is a relentless customer advocate and a champion for marketers creating memorable online experiences. A digital marketing expert, she helps responsible data-driven marketers connect with the people, resources, and ideas they need to optimize response and revenue. She speaks and writes regularly and leads many industry initiatives as VP, Member Relations and Chief Listening Officer at the Direct Marketing Association (www.the-dma.org). Feedback and column ideas most welcome, to smiller AT the-dma DOT org or @stephanieSAM.
March 19, 2014