That one single word made Countrywide Financial CEO Angelo Mozilo look like an ogre this week.
It all started when Daniel Bailey Jr. used language from a form letter to ask the lender to revise the terms of his adjustable-rate mortgage so he wouldn't lose his home. Bailey's note went out to about 20 Countrywide addresses, including Mozilo's, according to the latimes.com.
Mozilo took to the keyboard:
"This is unbelievable...Most of these letters now have the same wording. Obviously they are being counseled by some other person or by the Internet. Disgusting," wrote Mozilo, who apparently hit the "reply" button instead of "forward."
Bailey posted Mozilo's note on Loan Safe, bringing widespread attention to the "disgusting" reply.
Countrywide issued a statement to the latimes.com saying the company and Mozilo "regret any misunderstanding caused by his inadvertent response to an e-mail by Mr. Bailey. Countrywide is actively working to help borrowers like Mr. Bailey keep their homes."
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Anna Maria Virzi, ClickZ's executive editor from 2007 until 2012, covered Internet business and technology since 1996. She was on the launch team for Ziff Davis Media's Baseline and also worked at Forbes.com, Web Week, Internet World, and the Connecticut Post.
December 12, 2013
1:00pm ET / 10:00am PT