Countrywide CEO's E-mail Faux Pas

  |  May 22, 2008   |  Comments

Disgusting. That one single word made Countrywide Financial CEO Angelo Mozilo look like an ogre this week

Disgusting.

That one single word made Countrywide Financial CEO Angelo Mozilo look like an ogre this week.

It all started when Daniel Bailey Jr. used language from a form letter to ask the lender to revise the terms of his adjustable-rate mortgage so he wouldn't lose his home. Bailey's note went out to about 20 Countrywide addresses, including Mozilo's, according to the latimes.com.

Mozilo took to the keyboard:

"This is unbelievable...Most of these letters now have the same wording. Obviously they are being counseled by some other person or by the Internet. Disgusting," wrote Mozilo, who apparently hit the "reply" button instead of "forward."

Bailey posted Mozilo's note on Loan Safe, bringing widespread attention to the "disgusting" reply.

Countrywide issued a statement to the latimes.com saying the company and Mozilo "regret any misunderstanding caused by his inadvertent response to an e-mail by Mr. Bailey. Countrywide is actively working to help borrowers like Mr. Bailey keep their homes."

ClickZ Live Chicago Learn Digital Marketing Insights From Leading Brands!
ClickZ Live Chicago (Nov 3-6) will deliver over 50 sessions across 10 individual tracks, including Data-Driven Marketing, Social, Mobile, Display, Search and Email. Check out the full agenda, or register and attend one of the best ClickZ events yet!

ABOUT THE AUTHOR

Anna Maria Virzi

Anna Maria Virzi, ClickZ's executive editor from 2007 until 2012, covered Internet business and technology since 1996. She was on the launch team for Ziff Davis Media's Baseline and also worked at Forbes.com, Web Week, Internet World, and the Connecticut Post.

COMMENTSCommenting policy

comments powered by Disqus

ClickZ Today is our #1 newsletter.
Get a daily dose of digital marketing.

COMMENTS

UPCOMING EVENTS

UPCOMING TRAINING

Featured White Papers

Google My Business Listings Demystified

Google My Business Listings Demystified
To help brands control how they appear online, Google has developed a new offering: Google My Business Locations. This whitepaper helps marketers understand how to use this powerful new tool.

5 Ways to Personalize Beyond the Subject Line

5 Ways to Personalize Beyond the Subject Line
82 percent of shoppers say they would buy more items from a brand if the emails they sent were more personalized. This white paper offer five tactics that will personalize your email beyond the subject line and drive real business growth.

WEBINARS

    Information currently unavailable

Resources

Jobs