We haven't had time to weigh in on this earlier this week, but, wow, what Ford is doing with its FordBoldMoves.com site and video documentary is really bold. In the video, the company acknowledges losing touch with the consumer, being in mortal danger of "going down," and desperately needing to turn itself around. It's really energizing to see a company commit to opening the kimono (perhaps an unfortunate choice of language consider who Ford is competing with) and engaging in dialogue with its customers... or the customers it has lost.
That said, a number of details screw up the online execution:
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March 19, 2014