AOL is right now in the midst of a massive, system-wide e-mail outage, ClickZ has learned. Word of the problem, complete with tales of AOL asking ESPs to stop sending mail to its users, is flying all around the INBOX event in San Jose, where our own Pamela Parker is speaking on a panel today.
It was confirmed by AOL spokesperson Nicholas Graham:
"Late this morning, an e-mail software issue started to cause delays in the sending and receiving of AOL e-mails for our members and AOL.com users. We are in the process of implementing a resolution and investigating its cause," Graham said. "All e-mails sent by AOL members and individual Internet users during this temporary hiatus will be delivered to email inboxes. During this time, some e-mails will be able to be sent and received intermittently."
Graham was unable to say whether the outages were caused by any kind of malevolent attacks, but AOL has certainly not been making friends lately with its CertifiedEmail program.
UPDATE: According to Graham, the outage lasted from 11 a.m. to 4 p.m., when millions of messages were stuck in a queue. All the affected messages were successfully delivered, and this "rare and isolated incident" will not impact users again, Graham said in a statement.
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Rebecca was previously VP, U.S. operations of Econsultancy, an independent source of advice and insight on digital marketing and e-commerce. Earlier, she held executive marketing and communications positions at strategic e-services companies, including Siegel & Gale, and has worked in the same capacity for global entertainment and media companies, including Universal Television & Networks Group (formerly USA Networks International) and Bertelsmann's RTL Television. As a journalist, she's written on media for numerous publications, including "The New York Times" and "The Wall Street Journal." Rebecca spent five years as Variety's Berlin-based German/Eastern European bureau chief. Rebecca also taught at New York University's Center for Publishing, where she also served on the Electronic Publishing Advisory Group. Rebecca, author of "The Truth About Search Engine Optimization," was ClickZ's editor-in-chief for over seven years.
March 19, 2014