Home  › Marketing › Strategies

Travel Sites Don't Inspire Return Trips

  |  August 24, 2004   |  Comments

A new JupiterResearch report reveals limited loyalty among onlinetravel consumers.

The newly released "Consumer Survey Report, Travel 2004" from JupiterResearch (a Jupitermedia Corp. division) revealed that travelers don't display allegiance to any particular vendor, shopping 2.5 online vendors on average. Online travel services that are likely to secure return trips from consumers are those that offer "best-rate guarantees," the report found.

"Generally there is limited loyalty because consumers are price sensitive, retailers offer competitive prices, and consumers are willing to shop around to find the best deal. There is also a strong element of 'commodity' too. For example, an airline seat between one and another airline are relatively similar," said Diane Clarkson, travel industry analyst for JupiterResearch.

The best-rate guarantee is established by the retailers as indicators that they are offering the lowest prices. For example, "You'll see this on Hilton.com where they are directing consumers to their Web site and offering better rates on their own Web site than through Expedia, Travelocity, Orbitz, etc.," explained Clarkson.

While a collaborative report from Vividence and PhoCusWright Inc. revealed that 28 percent of surveyed consumer already bought travel packages online, the Jupiter study found that U.S. consumers were not as receptive to bundled products as their European counterparts.

"'Bundled' would refer to any combination of two or more travel products, generally air, hotel and car rental. Consumers generally like the idea of buying everything on Web site, but they aren't necessarily buying because they want to look around to make sure they have the best deal," said Clarkson.

Similarly, Feedback Research, a division of the Claria Corporation, revealed that travelers are more enticed by favorable prices than bundled packages. Of the surveyed respondents who repeatedly purchase from one or two favorite travel aggregator sites, 82 percent reported doing so because of "good price," compared to 30 percent who said it was because of "good packages."

Additionally, roughly three-quarters of respondents who repeatedly purchased from one or two favorite airline sites did so because of "good price," while just 17 percent were swayed by "good packages."

Feedback Research's findings come from online traffic analysis of more than 43 million users, as well as surveys of travel site visitors. Results indicated that 82 percent prefer to make travel arrangements online, and 67 percent made their purchases at either a travel aggregator site such as Expedia, Orbitz or Travelocity or a specific airline site.

ClickZ Live Toronto On the heels of a fantastic event in New York City, ClickZ Live is taking the fun and learning to Toronto, June 23-25. With over 15 years' experience delivering industry-leading events, ClickZ Live offers an action-packed, educationally-focused agenda covering all aspects of digital marketing. Register today!

ClickZ Live San Francisco Want to learn more? Join us at ClickZ Live San Francisco, Aug 10-12!
Educating marketers for over 15 years, ClickZ Live brings together industry thought leaders from the largest brands and agencies to deliver the most advanced, educational digital marketing agenda. Register today and save $500!

ABOUT THE AUTHOR

COMMENTSCommenting policy

comments powered by Disqus

Get the ClickZ Marketing newsletter delivered to you. Subscribe today!

COMMENTS

UPCOMING EVENTS

Featured White Papers

Gartner Magic Quadrant for Digital Commerce

Gartner Magic Quadrant for Digital Commerce
This Magic Quadrant examines leading digital commerce platforms that enable organizations to build digital commerce sites. These commerce platforms facilitate purchasing transactions over the Web, and support the creation and continuing development of an online relationship with a consumer.

Paid Search in the Mobile Era

Paid Search in the Mobile Era
Google reports that paid search ads are currently driving 40+ million calls per month. Cost per click is increasing, paid search budgets are growing, and mobile continues to dominate. It's time to revamp old search strategies, reimagine stale best practices, and add new layers data to your analytics.

WEBINARS

Resources

Jobs

    • GREAT Campaign Project Coordinator
      GREAT Campaign Project Coordinator (British Consulate-General, New York) - New YorkThe GREAT Britain Campaign is seeking an energetic and creative...
    • Paid Search Senior Account Manager
      Paid Search Senior Account Manager (Hanapin Marketing) - BloomingtonHanapin Marketing is hiring a strategic Paid Search Senior Account Manager...
    • Paid Search Account Manager
      Paid Search Account Manager (Hanapin Marketing) - BloomingtonHanapin Marketing is hiring an experienced Paid Search Account Manager to...