Two consumer groups cite online ad industry firms from DoubleClick to Revenue Science to Yahoo, singling out Microsoft as a major culprit of online privacy infringement.
The Center for Digital Democracy (CDD) Executive Director Jeff Chester is fuming about online ad practices, but it's more than spyware he's concerned about. It's the technologies that drive the booming industry, enabling user tracking, data collection, Web analytics, behavioral targeting and audience segmentation.
The CDD and U.S. Public Interest Research Group (US PIRG) have submitted an extensive letter to the Federal Trade Commission (FTC) requesting the commission analyze industry consolidation, and investigate online ad practices they claim threaten user privacy. Their first target: Microsoft.
"The FTC has a 'don't ask, don't tell' policy when it comes to interactive advertising," said Chester, who filed the complaint in anticipation of the FTC's tech-focused public hearings, to be held next week in Washington, D.C. The letter requests the FTC investigate the online marketplace, expose privacy-infringing practices and help guide relevant legislation.
"Consumers entering this new online world are neither informed of, nor prepared for, these technologies and techniques...that render users all but defenseless before the sophisticated assault of new-media marketing," notes the letter.
"Privacy is, and has been, a priority at the FTC, and we will review this complaint carefully," FTC spokesperson Claudia Bourne Farrell told ClickZ.
"I don't think [Chester] is giving consumers enough credit," said Interactive Advertising Bureau President and CEO Greg Stuart, adding that consumers have control through their Web browsers to disable cookies, rendering tracking and targeting technologies inoperable. "I'm not suggesting that privacy isn't something we should take seriously," he continued. However, he wondered exactly what the advocacy groups believe is harmful about the online ad practices they cite in their missive.
The document serves as a who's who of the interactive ad industry, calling into question several online publishers, ad networks and ad serving, tracking and targeting technology firms including ClickTracks, Fox News Corp's IGN Entertainment, PointRoll, 24/7 Real Media, Blue Lithium, ValueClick Media, Specific Media, Claria, Yahoo, Coremetrics, DoubleClick, Google, Tacoda Systems and Revenue Science.
These companies and those using their products and services, said Chester, are "participating in a commercial surveillance society." The popularity of behavioral targeting technologies, coupled with the introduction of Microsoft's AdCenter product, he continued, prompted him to "sound the alarm."
Some of the firms mentioned in the complaint, including 24/7, Tacoda and DoubleClick, are members of the Network Advertising Initiative (NAI), an industry trade group that provides a tool for consumers allowing them to opt-out of targeted ads delivered by member ad networks.
Most technology firms providing tracking and targeting technologies contend they are not invading privacy because their technology does not collect or use personally identifiable information (PII). Chester calls this a "fig leaf" the FTC should deem inadequate, arguing that attributing a tracking number to an individual user is the same as attributing a name to that user.
He also said that most privacy policies are unclear, and dismissed the notion that online tracking and targeting results in ads that are more relevant to users. "The interactive advertising industry does not want consumers to have any autonomy over their information, and it's time the federal government stepped in," he added. Chester played a role in the passage of the Children's Online Privacy Protection Act of 1998.
More so than other companies contributing to the huge growth in online advertising revenues, Chester singles out Microsoft, specifically its AdCenter platform and related products.
The letter argues that Microsoft is in defiance of a 2002 FTC ruling by collecting user data to target ads via AdCenter. It names other Microsoft products as suspect by contributing to the company's data collecting and ad targeting operation, including MSN, Hotmail and Xbox 360.
As a culprit of user privacy infringement, Chester said, "I think Microsoft stood out, but certainly we're looking closely at Google, and we're looking at Yahoo's new Panama project."
"[Chester's] arguments sound like he's trying to remove personal consumer choice, and I think that is really counterproductive," said IAB's Stuart.
The consumer advocacy groups also call for the FTC to inspect increasing consolidation of the Web ad industry, citing Microsoft's acquisition of Massive, News Corp's purchase of MySpace and Google's YouTube buy. Such activity, said Chester, "raises a question about the level of competition in the industry"
Established in 2001, the Center for Digital Democracy aims to preserve Internet openness and diversity. According to Chester, the nonprofit is funded by The Rockefeller Foundation and The Ford Foundation, among others. U.S. PIRG is a nonprofit umbrella organization representing statewide consumer advocacy PIRGs.
Want to learn more?
Attend ClickZ Live New York March 30 - April 1. With over 15 years' experience delivering industry-leading events, ClickZ Live brings together over 60 expert speakers to offer an action-packed, educationally-focused agenda covering all aspects of digital marketing. Register today!
Kate Kaye was Managing Editor at ClickZ News until October 2012. As a daily reporter and editor for the original news source, she covered beats including digital political campaigns and government regulation of the online ad industry. Kate is the author of Campaign '08: A Turning Point for Digital Media, the only book focused on the paid digital media efforts of the 2008 presidential campaigns. Kate created ClickZ's Politics & Advocacy section, and is the primary contributor to the one-of-a-kind section. She began reporting on the interactive ad industry in 1999 and has spoken at several events and in interviews for television, radio, print, and digital media outlets. You can follow Kate on Twitter at @LowbrowKate.
Singapore, 5-6 March
Bangkok, 17-18 March
Hong Kong, April 2015
A Buyer's Guide to Affiliate Management Software
Manage your performance marketing with the right solution. Choose a platform that will mutually empower advertisers and media partners!
Google My Business Listings Demystified
To help brands control how they appear online, Google has developed a new offering: Google My Business Locations. This whitepaper helps marketers understand how to use this powerful new tool.
March 3, 2015
1:00pm ET/10:00am PT