Multiple reports indicate growing confidence in e-commerce infrastructure, including shipping.
A spate of 2004 holiday spending reports and projections are circulating. The outlook appears upbeat, particularly for online purchases.
"Online purchases are trending ahead of overall consumer spending confidence. What this means is that online shopping is growing more ubiquitous," said Scott Silverman, executive director of Shop.org. "We expect this to continue for at least a few more years into 2007 or 2008."
What that growth translates to this year in hard figures is a projected $21.6 billion in online spending for November and December, a 19 percent increase over 2003, according to the latest figures from JupiterResearch.
While those robust numbers bode well for online purchases, a survey conducted by ChangeWave indicates that overall holiday spending will be about the same as in 2003.
According to the survey, which polled 1,430 consumers, a mere 18 percent projected they would spend more this holiday season than in 2003. An equal 18 percent of respondents said they would be spending less money.
Another report released by Atlas DMT, a division of aQuantive, predicts that peak in holiday spending will occur on December 13th, or closer to Christmas Day than in years past.
According to Young-Bean Song, director of analytics for Atlas DMT, that indicates growing consumer confidence in vendor shipping, one of the key swing factors in online buying.
"We've seen that peak shopping day get closer and closer to Christmas," said Song. "The first couple times we did the study, the peaks occurred in early December, or even late NovemberIt reflects consumer confidence that vendors can deliver the goods on time and make sure the kids have presents under the tree by the big day."
JupiterResearch, meanwhile, found that despite the growing amount of sales expected online this holiday, the cost and reliability of shipping remained the most crucial concerns for buyers shopping online.
The forecast was based on a consumer survey of 1,030 online shoppers.
According to the forecast, "free or discounted shipping and handling price" was the leading factor cited by respondents that would motivate them to begin buying online earlier. The discounted cost and guaranteed reliability of shipping factored into 3 other leading responses to the survey.
|Factors That Would Motivate |
Holiday Shoppers to Begin Online
Holiday Gift Shopping Earlier
|Motivating Factors||Percentage of |
|Free or discounted |
shipping and handling price
|Discount off my current order||64%|
|Free gift with purchase||44%|
|Ability to shop for multiple |
products in one location
|*Free upgrade to overnight |
|*Guarantee that there will |
be no delivery delays
|Free gift wrap||30%|
|Discount off next order||30%|
|Ability to check if product |
can ship immediately
|Loyalty program reward||19%|
|Ability to pick up product |
in a physical store
|E-mail featuring hot |
|*More important for last minute shopping|
|Note: Responses below 11 percent not listed.|
|Source: 2004 JupiterResearch/Ipsos-Insight Consumer |
Survey (9/04), n=1,030 (online holiday shoppers, US only)
Join the Industry's Leading eCommerce & Direct Marketing Experts in Chicago
ClickZ Live Chicago (Nov 3-6) will deliver over 50 sessions across 4 days and 10 individual tracks, including Data-Driven Marketing, Social, Mobile, Display, Search and Email. Check out the full agenda and register by Friday, August 29 to take advantage of Super Saver Rates!
The Marketer's Guide to Customer Loyalty
Customer loyalty is imperative to success, but fostering and maintaining loyalty takes a lot of work. This guide is here to help marketers build, execute, and maintain a successful loyalty initiative.
The Multiplier Effect of Integrating Search & Social Advertising
Latest research reveals 68% higher revenue per conversion for marketers who integrate their search & social advertising. In addition to the research results, this whitepaper also outlines 5 strategies and 15 tactics you can use to better integrate your search and social campaigns.
August 21, 2014
September 23, 2014