Home  › Stats

Wireless Directory Assistance on the Horizon

  |  August 12, 2004   |  Comments

If only half of U.S. mobile phone users opt to have their numbers published, the result can generate billions of dollars in revenue.

Mobile phone users that have disconnected their landlines, along with those lulled into security by the "Do Not Call" list, may be the keys to an untapped revenue opportunity.

A report from The Pierz Group found that the addition of mobile numbers to the U.S. directory assistance/enquiry (DA/DQ) database could result in nearly $2 billion dollars by 2008 for telecommunications carriers and DA/DQ service providers, as long as a significant portion of users sign on.

"I am assuming that by 2008 between 50 percent and 60 percent [of mobile users] will list [their mobile phone numbers]. Based on my recently completed consumer research this is a very realistic number," said Kathleen Pierz, managing partner, The Pierz Group.

Concerted efforts would have to be made to sway such a high percentage of mobile users into having their numbers published. Currently, a scant 3 percent of U.S. mobile phone numbers are listed, compared to 47 percent of fixed line subscribers.

The success of the "Do Not Call" list, where 62 million consumers registered phone numbers in its first year, should help allay the fears of having a published number. "Two years ago, telemarketing fear was the number one reason not to list a mobile numbers – 88 percent listed it as number one," said Pierz. Today, Pierz says, people are most concerned about their overall privacy or avoiding calls from certain people.

According to the report, mobile users are becoming increasingly receptive to having their numbers in a DA/DQ. Just 2 percent of Americans were willing to have their numbers listed in July 2003, compared to more than fives times as many that were surveyed one year later.

Using only the privacy protections offered by the CTIA – the international association of the wireless industry – 11 percent expressed willingness to list their numbers. The CTIA wireless directory guidelines call for a free permission-based service that is only available by calling 411 for directory assistance.

Pierz says that an additional 25 percent of surveyed consumers were unsure about whether they would like their mobile numbers published, but Pierz was optimistic. "Those individuals will be very likely to sign up after a year or two," she noted.

ClickZ Live New York Want to learn more? Join us at ClickZ Live New York 2015
[ALERT] Super Saver Rates Expire January 30. With over 15 years of experience delivering industry leading events, ClickZ Live brings together over 50 expert speakers to deliver an action-packed, educationally-focused agenda covering all aspects of digital marketing. Quick! - Register today to secure your place at the best rate.

ABOUT THE AUTHOR

COMMENTSCommenting policy

comments powered by Disqus

ClickZ Stats delivers stats headlines to your inbox twice a week. Subscribe today!

COMMENTS

UPCOMING EVENTS

Featured White Papers

Google My Business Listings Demystified

Google My Business Listings Demystified
To help brands control how they appear online, Google has developed a new offering: Google My Business Locations. This whitepaper helps marketers understand how to use this powerful new tool.

5 Ways to Personalize Beyond the Subject Line

5 Ways to Personalize Beyond the Subject Line
82 percent of shoppers say they would buy more items from a brand if the emails they sent were more personalized. This white paper offer five tactics that will personalize your email beyond the subject line and drive real business growth.

WEBINARS

    Information currently unavailable

Jobs

    • SEM & Product Listing Ads (PLA) Manager
      SEM & Product Listing Ads (PLA) Manager (Zappos.com) - Las VegasZappos IP, Inc. is looking for a SEM & Product Listing Ads (PLA) Manager! Why...
    • Senior Product Listing Ads (PLA) Coordinator
      Senior Product Listing Ads (PLA) Coordinator (Zappos.com) - Las VegasZappos IP, Inc. is looking for a Senior Product Listing Ads (PLA) Coordinator...
    • Sales Planner
      Sales Planner (Verve) - Los AngelesJob Information:   Planners at Verve are responsible for supporting all of the ad sales team’s pre...