Home  › Social › Social Media

Salesforce.com to Buy Radian6, a Bet on Social CRM

  |  March 30, 2011   |  Comments

CRM application provider makes a big bet on helping businesses connect with customers via Twitter, Facebook, and other communities.

Sales automation giant Salesforce.com has agreed to buy Radian6, perhaps the best-known social media monitoring firm. The acquisition expands Salesforce into the still nebulous realm of social customer relationship management, and suggests the company sees a big future for selling and delivering customer service through social media.

Salesforce will pay approximately $276 million in cash and $50 million in stock, for a total of about $326 million. An additional $14 million in cash and stock payments are subject to vesting over the next two years.

Salesforce CEO Marc Benioff said in a statement, "Not only will this acquisition accelerate our growth, it will extend the value of all of our offerings."

Salesforce intends to integrate Radian6 with several of its products, including its Sales Cloud salesforce automation tool, its Service Cloud customer service and support tool, its Chatter private social network for clients, and its Force.com application development initiative.

Radian6 claims its customers include more than half of Fortune 100 companies, including Dell, GE, Kodak, and Pepsico. It offers both a monitoring platform, which tracks conversations on Facebook, Twitter, YouTube, blogs, and other online communities and networks - and engagement features.

In December it helped roll out a Social Media Listening Command Center for Dell, a key element of @Dellcares customer care and tech support initiative. Dell is also a Salesforce.com customer.

Salesforce has also partnered with other companies, such as Eloqua, to help its customers automate marketing services.

The Salesforce-Radian 6 deal comes a day after eBay made its own belated push into marketing services; it said it will buy GSI Commerce for $2.4 billion. GSI is best known for e-commerce infrastructure and fulfillment but has built up its marketing technology and service holdings.

The Salesforce-Radian6 deal is expected to close before June 30.

ClickZ Live Chicago Join the Industry's Leading eCommerce & Direct Marketing Experts in Chicago
ClickZ Live Chicago (Nov 3-6) will deliver over 50 sessions across 4 days and 10 individual tracks, including Data-Driven Marketing, Social, Mobile, Display, Search and Email. Check out the full agenda and register by Friday, Oct 3 to take advantage of Early Bird Rates!

ABOUT THE AUTHOR

Zachary Rodgers

Until March 2012, Zach Rodgers was managing editor of ClickZ's award-winning coverage of news and trends in digital marketing. He reported on the rise of web companies, data markets, ad technologies, and government Internet policy, among other subjects. 

COMMENTSCommenting policy

comments powered by Disqus

Get ClickZ Social newsletters delivered right to your inbox. Subscribe today!

COMMENTS

UPCOMING EVENTS

Featured White Papers

IBM: Social Analytics - The Science Behind Social Media Marketing

IBM Social Analytics: The Science Behind Social Media Marketing
80% of internet users say they prefer to connect with brands via Facebook. 65% of social media users say they use it to learn more about brands, products and services. Learn about how to find more about customers' attitudes, preferences and buying habits from what they say on social media channels.

Marin Software: The Multiplier Effect of Integrating Search & Social Advertising

The Multiplier Effect of Integrating Search & Social Advertising
Latest research reveals 68% higher revenue per conversion for marketers who integrate their search & social advertising. In addition to the research results, this whitepaper also outlines 5 strategies and 15 tactics you can use to better integrate your search and social campaigns.

Resources

Jobs

    • Digital Marketing Analyst
      Digital Marketing Analyst (GovLoop) - Washington D.C.Are you passionate about audience acquisition? Love effective copy and amazingly effective...
    • Product Specialist
      Product Specialist (Agora Inc. ) - BaltimoreDescription: The Product Specialist is hyper-focused on the customer experience and ensures that our...
    • Partnerships Senior Coordinator
      Partnerships Senior Coordinator (Zappos.com, Inc.) - Las VegasZappos IP, Inc. is looking for a Partnerships Senior Coordinator! Why join us? Our...