Before Citibank India set up a new ATM, it asked people on Facebook to vote for a location.
Singapore– Before Citibank India set up a new ATM, it asked people on Facebook to vote for a location.
“Where would you like to see the next Citibank ATM? Share your vote and stand a chance to win a Rs1000 gift voucher*!” reads the message on Citibank India’s Facebook page.
Since launching its Facebook page four months ago, Citibank India has interacted with clients and prospects on the social network, giving them a voice in business decisions. It now has 230,00 people who “like” Citibank India on Facebook.
“We are a bank that started with a brick-and-mortar presence. If you look at the last five to six years, we have stepped up our digital efforts,” said Monappa Nalyanda, head of digital marketing, Citibank, during SES Singapore. As a result of those efforts, he said, the financial services company is evolving into a digital bank.
For instance, Nalyanda said two times more payments occur online than offline. And more than 50 percent of all customer contacts with Citibank India are digital, according to a report on Bank Systems & Technology.
While Citibank India has developed video for YouTube, Nalyanda said a next step will be to develop its presence on LinkedIn.
This story was first published on ClickZ Asia.
This Year's Premier Digital Marketing Event is #CZLSF
ClickZ Live San Francisco (Aug 11-14) brings together the industry's leading practitioners and marketing strategists to deliver 4 days of educational sessions and training workshops. From Data-Driven Marketing to Social, Mobile, Display, Search and Email, this year's comprehensive agenda will help you maximize your marketing efforts and ROI. Register today!
Anna Maria Virzi, ClickZ's executive editor from 2007 until 2012, covered Internet business and technology since 1996. She was on the launch team for Ziff Davis Media's Baseline and also worked at Forbes.com, Web Week, Internet World, and the Connecticut Post.
The Marketer's Guide to Customer Loyalty
Customer loyalty is imperative to success, but fostering and maintaining loyalty takes a lot of work. This guide is here to help marketers build, execute, and maintain a successful loyalty initiative.
The Multiplier Effect of Integrating Search & Social Advertising
Latest research reveals 68% higher revenue per conversion for marketers who integrate their search & social advertising. In addition to the research results, this whitepaper also outlines 5 strategies and 15 tactics you can use to better integrate your search and social campaigns.
August 21, 2014