Home  › Marketing › Strategies

Tablet Visitors Spent 54% More Than Smartphone Visitors in 2011

  |  January 19, 2012   |  Comments

On e-commerce sites, purchases on a tablet averaged $123, an Adobe study found.

People using tablets spent $123 on average per purchase in 2011, 54 percent more than visitors using smartphones, according to an Adobe study.

"Mobile is no longer a one-size-fits-all-strategy. It's like saying you have an Internet strategy. You have to get more granular. Audiences are really different," John Mellor, VP of business development for Adobe's Digital Marketing Business, said in an interview. He recommends that retailers segment their customers to account for the different audiences and their behaviors.

tablets-aov2011The study also noted that tablets accounted for a small but fast growing segment of retail website visitors. It went from 1 percent in January 2011 to 4 percent in December 2011.

The study pointed to two reasons why tablet visitors may be more valuable than those using smartphones, laptops, desktops: tablet users are more affluent than those using other devices, plus the devices may be more conducive to shopping.

But will the dynamics change if tablets become more affordable and more widely used? It depends.

The adoption of lower priced tablets could change shopping behaviors, so that's a trend that marketers should monitor in coming months.

But, don't count on the demographics of Apple iPad users to change anytime soon, said Austin Bankhead, director of industry marketing for Adobe's Digital Marketing Business. That's because Apple is known for maintaining higher prices for their products than other vendors. And Apple attracts customers who can afford to pay more for those products. Take the Apple iPad. It currently sells for $499 for the basic 16GB model to $829 for the 64GB model, not including the 3G wireless service.)

Could the novelty of tablets be another factor affecting usage patterns? Adobe executives acknowledged that is a possibility, thus making it imperative to analyze trends each month.

The study found that the average order values and conversion rates on Black Friday and Cyber Monday were higher than the averages for the 2011 calendar year and holiday season. However, the average order value during the 2011 holiday season totaled $111, which was $12 lower than the average order value during the 2011 calendar year.

The study is based on an analysis of 16 billion visits to the websites of more than 150 retailers in 2011. The average annual revenue of the sites is $260 million.

Tags:

ClickZ Live Chicago Learn Digital Marketing Insights From Leading Brands!
ClickZ Live Chicago (Nov 3-6) will deliver over 50 sessions across 4 days and 10 individual tracks, including Data-Driven Marketing, Social, Mobile, Display, Search and Email. Check out the full agenda, or register and attend one of the best ClickZ events yet!

ABOUT THE AUTHOR

Anna Maria Virzi

Anna Maria Virzi, ClickZ's executive editor from 2007 until 2012, covered Internet business and technology since 1996. She was on the launch team for Ziff Davis Media's Baseline and also worked at Forbes.com, Web Week, Internet World, and the Connecticut Post.

COMMENTSCommenting policy

comments powered by Disqus

Get the ClickZ Marketing newsletter delivered to you. Subscribe today!

COMMENTS

UPCOMING EVENTS

UPCOMING TRAINING

Featured White Papers

Google My Business Listings Demystified

Google My Business Listings Demystified
To help brands control how they appear online, Google has developed a new offering: Google My Business Locations. This whitepaper helps marketers understand how to use this powerful new tool.

5 Ways to Personalize Beyond the Subject Line

5 Ways to Personalize Beyond the Subject Line
82 percent of shoppers say they would buy more items from a brand if the emails they sent were more personalized. This white paper offer five tactics that will personalize your email beyond the subject line and drive real business growth.

WEBINARS

Resources

Jobs